Contact Us & Support Resources
We're here to support you in speaking up about something you've seen or experienced that doesn't feel right. Contact our team or access supporting resources for further help.
Our team is ready to help you.
Organisational
Bronwyn Greene
Director, UNSW Conduct and Integrity
cio@unsw.edu.au
Yim Chan
Deputy Director, UNSW Conduct and Integrity
cio@unsw.edu.au
Coordination, Advice & Support
Provides advice and support on the complaints process and to complaint handlers.
Isobel Clarke
Manager, Complaints Resolution
complaints@unsw.edu.au
Student conduct & complaints
Matt Sherwood
Manager, Student Conduct and Integrity
UNSW Conduct and Integrity
For enquiries related to student misconduct, email: studentconduct@unsw.edu.au
For enquiries related to student complaints, email:Ìýcomplaints@unsw.edu.au
Research integrity
Amelia Kowalski
Manager, Research Integrity
UNSW Conduct and Integrity
research.integrity@unsw.edu.au
Supporting resources
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Student Support Advisors
Advisors are available to provide support in making a complaint, particularly at the informal level.
Academic Skills Support
Our Academic Skills Team want you to make the most of your university studies.Ìý
Student Advocate
For independent advice and advocacy, you can contact a student advocate through Arc@UNSW.Ìý
Grades or class difficulties
If you have a complaint about a mark or an overall grade, an event in class or difficulty in your program, talk to the lecturer, tutor, coordinator or technical officer. If you don’t feel comfortable approaching the person directly, you should seek the advice of the School Grievance Officer or Head of School.
Administration
For a course-related complaint talk to your tutor, your lecturer or the course coordinator. Alternatively, you could seek advice from your School Grievance Officer or Head of School.
Postgraduate research students
The Graduate Research School is the central administrative and support unit for all higher degree research students and their supervisors at UNSW.
Personal or private matters
Psychology and Wellness offers individual counselling and support in helping students to find their way at university.
Personal safety
If you are facing an immediate threat to your safety, contact Campus Security.
Grievance Officers
If you are not comfortable having a conversation with course staff for any reason, Schools have a Grievance Officer whose role is to assist UNSW students with any issues related to their studies at UNSW.
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HR Business Partnering team
Complaints, Reports & Investigations Management SharePoint
Staff complaints process
EAP Benestar
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Your supervisor or Research Integrity Adviser (RIA) is your first contact if you have questions or concerns about research or the UNSW Research Code and related policies. There is a RIA in every faculty. If, for any reason, you can’t speak to the RIA in your faculty, you can contact the RIA of any other Faculty or contact us at the UNSW Conduct and Integrity Office directly.
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