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Scientia Professor Shan Pan

Scientia Professor Shan Pan

Scientia Professor

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PhD in Operation Research and Systems, University of Warwick

Professional Experience

2022 - Current Scientia Professor

2020 - Current Founder and Director, Digital Sustainability Knowledge Hub, UNSW

2014 – 2022 Professor, School of Information Systems and Technology Management, UNSW

2018 – Current Deputy Head of School (Research), School of Information Systems and Technology Management, UNSW

2018/1 – 2018/7 Acting Head of School, SISTM, UNSW

2009 – 2014 Academic Director, Strategic Technology Management Institute, National University of Singapore

2011 – 2014 Deputy Head, IS Department,National University of Singapore

2000 – 2014 Assistant Professor and Associate Professor, IS Dept, School of Computing, National University of Singapore

Business School
School of Information Systems and Technology Management

Scientia Professor Shan L Pan is an AGSM Scholar and Deputy Head of School (Research) at the School of Information Systems and Technology Management, UNSW Business School. He is the founding director of the Digital Sustainability Knowledge Hub (DS Hub), which specialisesin research and educationondigital sustainability and aims to contribute to achieving the United Nations' Sustainable Development Goals (UNSDGs). He is also a chief investigator at theARC Next-Gen Manufacturing ITTC Centre, Australian Research Council (ARC).

Shan’s research interests include digital technologies' enabling roles in sustainability and climate resilience, focusing on theArchitecture, Engineering and Construction (AEC) and Agriculture sectors.He is the chief investigator at the UNSW Institute of Climate Risk and Response (ICRR). As a design science researcher, Shan has invented a sustainability intelligence systemthat tracks leading businessorganisations’Environmental, Social,and Governance (ESG) strategies and Greenhouse Gas (GHG) performance.

As a phenomenon-based researcher employing qualitative and action design research methods, Shan has investigated some of the most valuable digital transformation best practices derived from businesses, cities, remote villages, and government agencies during their rapid development over the last two decades. As an action design science researcher, he is particularly interested in designing digital technologies that address sustainability challenges. He frequently travels to developing economies to study the indigenous practices of information systems.

Shan has published extensively in prestigious journals, including MIS Quarterly, Information Systems Research, Journal of the AIS, Information Systems Journal, European Journal of Information Systems, Journal of Strategic Information Systems, Journal of Information Technology, Journal of the Academy of Marketing Science, Journal of the Association for Information Science and Technology, European Journal of Operational Research, IEEE Transactions on Engineering Management, and Communications of the ACM. He serves on several editorial boards, notably Senior Editor for the Journal of the AIS and Strategic Information Systems. He was a member of the editorial boards for Information Systems Research, MIS Quarterly, Information Systems Journal, Information and Management, and the European Journal of Information Systems.

Shan received the Association for Information Systems (AIS) Fellow Award in 2022, recognizing his outstanding contributions to research, teaching and service in the information systems discipline.

In 2020, Shan received the inaugural AIS Impact Award for his research contributions. This award acknowledges his foundational work on digital enablement and his development of a knowledge-sharing platform used by over 100 educators to support remote teaching for children facing educational inequality in remote villages. Shan has been committed to creating scientific inventions, holding a patent for a knowledge-based system he invented. Moreover, he recently developed an intelligence system that monitors the Environmental, Social, and Governance (ESG) strategies of leading organizations, which is currently in the process of IP registration. Shan has been honoured with the AIS Technology VISION Award twice for his technological innovation leadership and contributions to the IS community in 2020 and 2021.

As a dedicated educator keen on advancing pedagogical innovations, Shan has received several awards for educational excellence, recognizing his pedagogical innovation and commitment to teaching excellence. In 2022, he was awarded the AIS COVID-19 Learning Action Award for inventing a mobile application designed to support rapid learning during the pandemic's onset. Additionally, his development of the Sandbox Method for Translational Research was recognized with the AACSB Innovations that Inspire Award in 2019.
Phone
93850475
E-mail
shan.pan@unsw.edu.au
  • Books | 2018
    Pan SL; Sandeep MS, 2018, Digital Enablement: The Consumerizational And Transformational Effects Of Digital Technology,
    Books | 2015
    Pan S-L, 2015, Managing Organizational Complexities with Digital Enablement in China, World Scientific Publishing Company
    Books | 2006
    Pan SL, 2006, Managing Emerging Technologies and Organizational Transformation in Asia: A Casebook, Volume 4,
    Books | 2006
    Pan SL, 2006, Managing Emerging Technologies and Organizational Transformation in Asia, Pan SL, (ed.), World Scientific Publishing Company Incorporated
    Books | 2006
    Pan SL, 2006, Preface
    Books | 2004
    pan S, 2004, Managing strategic enterprise systems and e-government initiatives in Asia: a casebook, Pan SL, (ed.), World Scientific Pub Co Inc, Singapore,
  • Book Chapters | 2019
    Chen JE; Pan SL, 2019, 'Wanhua, China: Cross-pollination for ERP-based Transformation', in Digital Enablement and Innovation in China, WORLD SCIENTIFIC, pp. 145 - 150,
    Book Chapters | 2019
    Du WD; Pan SL, 2019, 'China’s Xugong Construction Machinery Group: IT-enabled Slack Redeployment', in Digital Enablement and Innovation in China, WORLD SCIENTIFIC, pp. 137 - 143,
    Book Chapters | 2019
    Gu Q; Cui L; Pan SL, 2019, 'Daji Town, Cao County in Shandong: Rural Areas Transformed by “Taobao”', in Digital Enablement and Innovation in China, WORLD SCIENTIFIC, pp. 21 - 28,
    Book Chapters | 2019
    Hu HB; Huang T; Pan SL, 2019, 'Red Collar Group: The Construction of C2M Intelligent Business Ecosystem', in Digital Enablement and Innovation in China, WORLD SCIENTIFIC, pp. 103 - 109,
    Book Chapters | 2019
    Huang J-S; Pan SL, 2019, 'China’s Suning: Combining Online and Offline Businesses Units', in Digital Enablement and Innovation in China, WORLD SCIENTIFIC, pp. 39 - 44,
    Book Chapters | 2018
    Chen J; Pan SL; Zeng Q, 2018, 'Red Collar Group: Transform Towards Smart Manufacturing', in Digital Enablement: The Consumerizational And Transformational Effects Of Digital Technology, World Scientific Publishing Co Pte Ltd, Singapore, pp. 115 - 120,
    Book Chapters | 2018
    Du W; Li W, 2018, 'Digital Entrepreneurship Ecosystem as a New Form of Organizing: A Case of Zhongguancun', in Digital Enablement, World Scientific, pp. 1 - 25,
    Book Chapters | 2015
    Leong C, 2015, 'Damai', in Pan S-L (ed.), Managing Organizational Complexities with Digital Enablement in China, World Scientific Publishing Company, pp. 107 - 123
    Book Chapters | 2014
    Newell S; Huang JC; Galliers RD; Pan SL, 2014, 'Exploring with, and exploiting, it-implementing enterprise resource planning and knowledge management systems in tandem: Fostering efficiency and innovation complementarity', in Strategic Information Management: Challenges and Strategies in Managing Information Systems, pp. 439 - 466,
    Book Chapters | 2013
    Chan C; Pan SL, 2013, 'Singapore e-government initiatives: Engaging users', in Dynamics of Governing IT Innovation in Singapore: A Case Book, pp. 41 - 52,
    Book Chapters | 2013
    Leong C; Pan SL, 2013, 'IT in Supply Chain Management: Batamindo Shipping & Warehouse Pte Ltd', in Pan G (ed.), Dynamics of Governing IT Innovation in Singapore, World Scientific Publishing Company, pp. 243 - 261
    Book Chapters | 2013
    Sitoh MK; Pan SL, 2013, 'IT implementation: Lessons from grand Mercure Roxy Hotel', in Dynamics of Governing IT Innovation in Singapore: A Case Book, pp. 221 - 242,
    Book Chapters | 2013
    Tan B; Pan SL; Cha V, 2013, 'Developing a customer-centric, inclusive e-government: Lessons from the central provident fund board of Singapore', in Dynamics of Governing IT Innovation in Singapore: A Case Book, pp. 53 - 84,
    Book Chapters | 2013
    Tan B; Pan SL; Cha V, 2013, 'The evolution of Singapore’s infocomm plans: Singapore’s e-government journey from 1980 to 2007', in Dynamics of Governing IT Innovation in Singapore: A Case Book, pp. 1 - 40,
    Book Chapters | 2013
    Tan B; Pan SL, 2013, 'Achieving and enhancing e-government integration: Lessons from the land data hub project of the Singapore land authority', in Dynamics of Governing IT Innovation in Singapore: A Case Book, pp. 115 - 134,
    Book Chapters | 2011
    Luthra P; Pan SL, 2011, 'Implementing knowledge management in a geographically dispersed organization: The case of an NGO', in Beyond the Knowledge Trap: Developing Asia's Knowledge-Based Economies, pp. 421 - 437,
    Book Chapters | 2010
    RaviShankar MN; Pan SL, 2010, 'Creating a KM Platform for Strategic Success: A Case Study of Wipro Technologies, India', in Governing And Managing Knowledge In Asia (2nd Edition), pp. 281 - 297
    Book Chapters | 2009
    Lim ETK; Tan C-W; Pan S-L, 2009, 'E-Government Implementation', in E-Government Diffusion, Policy, and Impact, IGI Global, pp. 60 - 88,
    Book Chapters | 2009
    Newman M; Pan SL; Pan G, 2009, 'Why can't we bet on ISD outcomes: ISD "form" as a predictor of success', in Information Systems Development: Towards a Service Provision Society, pp. 941 - 947,
    Book Chapters | 2008
    Azcarraga A; Hsieh MH; Pan SL; Setiono R, 2008, 'Improved SOM labeling methodology for data mining applications', in Soft Computing for Knowledge Discovery and Data Mining, pp. 45 - 75,
    Book Chapters | 2008
    Huang JC; Newell S; Galliers RD; Pan SL, 2008, 'Dangerous Liaisons? Component-Based Development and Organizational Subcultures', in Global Information Systems The Implications of Culture for IS Management, pp. 200 - 224,
    Book Chapters | 2008
    Huang JC; Newell SM; Galliers RD; Pan SL, 2008, 'Dangerous liaisons? Component-based development and organizational subcultures', in Global Information Systems: The Implications of Culture for IS Management, pp. 200 - 224,
    Book Chapters | 2008
    Lim C-W; Tan ETK; Pan S-L, 2008, 'E-Government Implementation', in Electronic Government, IGI Global, pp. 1832 - 1860,
    Book Chapters | 2008
    Pan SL, 2008, 'Customer Perspective of CRM Systems', in Electronic Commerce, IGI Global, pp. 1335 - 1357,
    Book Chapters | 2008
    Ramchand A; Pan SL, 2008, 'Beyond Mobile Communications - Ubiquitous Information Environments in Singapore', in Trends in Mobile Technology and Business in the Asia-Pacific Region, pp. 179 - 203,
    Book Chapters | 2008
    Ramchand A; Pan SL, 2008, 'Chapter 9 Beyond Mobile Communications – Ubiquitous Information Environments in Singapore', in Trends in Mobile Technology and Business in the Asia–Pacific Region, Elsevier, pp. 179 - 203,
    Book Chapters | 2008
    Tan C-W; Pan SL; Lim ETK, 2008, 'Managing Stakeholder Interests in E-Government Implementation', in Electronic Government, IGI Global, pp. 3262 - 3282,
    Book Chapters | 2006
    Tan C-W; Lim ETK; Pan SL, 2006, 'E-government implementation: Balancing collaboration and control in stakeholder management', in Hunter MG; Tan FB (ed.), Advanced Topics in Global Information Management, IGI Global, pp. 353 - 380,
    Book Chapters | 2005
    Mayasandra N RS; Pan SL, 2005, 'Creating a KM Platform for Strategic Success: A Case Study of Wipro Technologies, India', in Series on Innovation and Knowledge Management, WORLD SCIENTIFIC, pp. 259 - 275,
    Book Chapters | 2004
    Lim ETK, 2004, 'The Infocomm Development Authority Of Singapore (IDA)', in Pan SL (ed.), Managing Strategic Enterprise Systems and E-government Initiatives in Asia, World Scientific Publishing Company Incorporated, pp. 103 - 118
    Book Chapters | 2003
    Pan GSC; Pan SL; Chen X-X; Flynn D, 2003, 'Implementing Global Information Technology Product in a Localized Context', in Organizational Information Systems in the Context of Globalization, Springer US, pp. 185 - 198,
    Book Chapters | 2002
    Huang J; Newell S; Pan S, 2002, 'Enterprise Resource Planning and Knowledge Management Systems: Synergistic Solutions?', in New Perspectives on Information Systems Development, Springer US, pp. 633 - 646,
    Book Chapters | 2002
    Huang JC; Newell S; Galliers RD; Pan S-L, 2002, 'Enterprise Resource Planning and Knowledge Management Systems', in Enterprise Resource Planning, IGI Global, pp. 153 - 171,
    Book Chapters | 2002
    Huang JC; Newell S; Galliers RD; Pan S-L, 2002, 'Enterprise Resource Planning and Knowledge Management Systems', in Enterprise Resource Planning, IGI Global, pp. 97 - 115,
    Book Chapters | 2001
    Pan SL, 2001, 'Organizing Global Knowledge Management in a Dispersed Organization', in Knowledge Management and Business Model Innovation, IGI Global, pp. 426 - 441,
  • Edited Books | 2018
    Pan SL; Mysore Seshadrinath S, (ed.), 2018, The Consumerizational and Transformational Effects of Digital Technology, World Scientific Publishing Co Pte Ltd, Singapore,
  • Journal articles | 2024
    Du W; Ghorbani M; Ni Z; Pan SL, 2024, 'Sustainable affordances of information systems for cultural tourism: An organisational aesthetics perspective', Information Systems Journal, 34, pp. 1787 - 1809,
    Journal articles | 2024
    Ji Y; Du W; Pan SL, 2024, 'Vendor capabilities development in blockchain sourcing: A parallel play approach', Journal of Information Technology, 39, pp. 270 - 287,
    Journal articles | 2024
    Pan SL; Nishant R; Tuunanen T; Choudrie J, 2024, 'Is AI a strategic IS? Reflections and opportunities for research', Journal of Strategic Information Systems, 33,
    Journal articles | 2024
    Qi H; Xu L; Pan SL; Du W, 2024, 'Social media-enabled crisis response in Vietnam: A tương thân tương ái perspective', Information Systems Journal,
    Journal articles | 2024
    Xu L; Du W; Pan SL; Send H; Grosse M, 2024, 'Information systems-enabled sustainability transformation: A study of an energy self-sufficient village in Germany', Information Systems Journal, 34, pp. 1402 - 1424,
    Journal articles | 2024
    Zhang D; Pan SL; Guo Z, 2024, 'Technology affordances, actualisation and adaptation for heritage preservation: A case study of Beijing's Palace Museum', Information Systems Journal,
    Journal articles | 2024
    Zhang D; Pee LG; Pan SL; Wang J, 2024, 'Information practices in data analytics for supporting public health surveillance', Journal of the Association for Information Science and Technology, 75, pp. 79 - 93,
    Journal articles | 2023
    Dias M; Pan SL; Tim Y; Land L, 2023, 'Managing historical conditions in information systems strategizing: An imprinting perspective', Journal of Strategic Information Systems, 32,
    Journal articles | 2023
    Dias M; Pan SL; Tim Y; Land L, 2023, 'Managing historical conditions in information systems strategizing: An imprinting perspective', The Journal of Strategic Information Systems, 32, pp. 101794 - 101794,
    Journal articles | 2023
    Hoblos N; Sandeep MS; Pan SL; Mysore Seshadrinath S, 2023, 'Achieving stakeholder alignment in digital transformation: A frame transformation perspective', Journal of Information Technology, 39, pp. 630 - 649,
    Journal articles | 2023
    Pan SL; Nishant R; Tuunanen T; Nah FFH, 2023, 'Literature review in the generative AI era - how to make a compelling contribution', Journal of Strategic Information Systems, 32,
    Journal articles | 2023
    Pan SL; Nishant R, 2023, 'Artificial intelligence for digital sustainability: An insight into domain-specific research and future directions', International Journal of Information Management, 72,
    Journal articles | 2022
    Criado-Perez C; Shinkle GA; Höllerer MA; Sharma A; Collins C; Gardner N; Hank Haeusler M; Pan S, 2022, 'Digital Transformation in the Australian AEC Industry: Prevailing Issues and Prospective Leadership Thinking', Journal of Construction Engineering and Management, 148,
    Journal articles | 2022
    Ng E; Pan SL, 2022, 'Competitive strategies for ensuring Fintech platform performance: Evidence from multiple case studies', Information Systems Journal,
    Journal articles | 2022
    Pan SL; Carter L; Tim Y; Sandeep MS, 2022, 'Digital sustainability, climate change, and information systems solutions: Opportunities for future research', International Journal of Information Management, 63,
    Journal articles | 2022
    Pee LG; Pan SL, 2022, 'Climate-intelligent cities and resilient urbanisation: Challenges and opportunities for information research', International Journal of Information Management, 63,
    Journal articles | 2022
    Ye L; Pan SL; Wang J; Wu J; Dong X, 2022, 'Big data analytics for sustainable cities: An information triangulation study of hazardous materials transportation', Journal of Business Research, 128, pp. 381 - 390,
    Journal articles | 2022
    Zhang D; Pee LG; Pan SL; Cui L, 2022, 'Big data analytics, resource orchestration, and digital sustainability: A case study of smart city development', Government Information Quarterly, 39,
    Journal articles | 2022
    Zhang D; Pee LG; Pan SL; Liu W, 2022, 'Orchestrating artificial intelligence for urban sustainability', Government Information Quarterly, 39,
    Journal articles | 2021
    Huang PY; Niu B; Pan SL, 2021, 'Platform-based customer agility: An integrated framework of information management structure, capability, and culture', International Journal of Information Management, 59,
    Journal articles | 2021
    Pan SL; Li M; Pee LG; Sandeep MS, 2021, 'Sustainability Design Principles for a Wildlife Management Analytics System: An Action Design Research', European Journal of Information Systems, 30, pp. 452 - 473,
    Journal articles | 2021
    Pee LG; Pan SL; Wang J; Wu J, 2021, 'Designing for the future in the age of pandemics: a future-ready design research (FRDR) process', European Journal of Information Systems, 30, pp. 157 - 175,
    Journal articles | 2021
    Qureshi I; Pan SL; Zheng Y, 2021, 'Digital social innovation: An overview and research framework', Information Systems Journal, 31, pp. 647 - 671,
    Journal articles | 2021
    Ye L; Pan SL; Li M; Dai Y; Dong X, 2021, 'The citizen-led information practices of ICT4D in rural communities of China: A mixed-method study', International Journal of Information Management, 56,
    Journal articles | 2020
    Cecez-Kecmanovic D; Davison R; Fernandez W; Finnegan P; Pan S; Sarker S, 2020, 'Advancing Qualitative IS Research Methodologies: Expanding Horizons and Seeking New Paths', Journal of the Association of Information Systems, 21, pp. 246 - 263,
    Journal articles | 2020
    Du W; Pan SL; Wu J, 2020, 'How do IT outsourcing vendors develop capabilities? An organizational ambidexterity perspective on a multi-case study', Journal of Information Technology, 35, pp. 49 - 65,
    Journal articles | 2020
    Du W; Xie K; Pan SL; Xiao J, 2020, 'Data analytics contributes to better decision-making beyond organizational boundaries', MIS Quarterly Executive, 19, pp. 121 - 134,
    Journal articles | 2020
    Pan SL; Cui M; Qian J, 2020, 'Information resource orchestration during the COVID-19 pandemic: A study of community lockdowns in China', International Journal of Information Management, 54,
    Journal articles | 2020
    Pan SL; Pee LG, 2020, 'Usable, in-use, and useful research: A 3U framework for demonstrating practice impact', Information Systems Journal, 30, pp. 403 - 426,
    Journal articles | 2020
    Pan SL; Zhang S, 2020, 'From fighting COVID-19 pandemic to tackling sustainable development goals: An opportunity for responsible information systems research', International Journal of Information Management, 55,
    Journal articles | 2020
    Pee LG; Pan SL; Li M; Jia S, 2020, 'Social informatics of information value cocreation: A case study of xiaomi's online user community', Journal of the Association for Information Science and Technology,
    Journal articles | 2020
    Tan B; Pan SL; Chen W; Huang L, 2020, 'ORGANIZATIONAL SENSEMAKING IN ERP IMPLEMENTATION: THE INFLUENCE OF SENSEMAKING STRUCTURE', MIS QUARTERLY, 44, pp. 1773 - 1809,
    Journal articles | 2020
    Tim Y; Hallikainen P; Pan S; Tamm T, 2020, 'Actualizing business analytics for organizational transformation: A case study of Rovio Entertainment', European Journal of Operational Research, 281, pp. 642 - 655,
    Journal articles | 2020
    Zhang D; Pan SL; Yu J; Liu W, 2020, 'Orchestrating big data analytics capability for sustainability: A study of air pollution management in China', Information and Management,
    Journal articles | 2020
    Zhang S; Pan SL; Ouyang TH, 2020, 'Building social translucence in a crowdsourcing process: A case study of Miui.com', Information and Management, 57,
    Journal articles | 2019
    Cui M; Pan SL; Cui L, 2019, 'Developing community capability for e-commerce development in rural China: A resource orchestration perspective', Information Systems Journal, 29, pp. 953 - 988,
    Journal articles | 2019
    Du WD; Pan SL; Leidner DE; Ying W, 2019, 'Affordances, experimentation and actualization of FinTech: A blockchain implementation study', Journal of Strategic Information Systems, 28, pp. 50 - 65,
    Journal articles | 2019
    Leong C; Pan SL; Bahri S; Fauzi A, 2019, 'Social media empowerment in social movements: power activation and power accrual in digital activism', European Journal of Information Systems, 28, pp. 173 - 204,
    Journal articles | 2019
    Leong C; Pan SL; Leidner DE; Huang JS, 2019, 'Platform leadership: Managing boundaries for the network growth of digital platforms', Journal of the Association for Information Systems, 20, pp. 1531 - 1565,
    Journal articles | 2019
    Pee LG; Pan SL; Cui L, 2019, 'Artificial intelligence in healthcare robots: A social informatics study of knowledge embodiment', Journal of the Association for Information Science and Technology, 70, pp. 351 - 369,
    Journal articles | 2019
    Tan FTC; Pan SL; Zuo M, 2019, 'Realising platform operational agility through information technology–enabled capabilities: A resource-interdependence perspective', Information Systems Journal, 29, pp. 582 - 608,
    Journal articles | 2018
    Du W; Pan SL; Zhou N; Ouyang T, 2018, 'From a marketplace of electronics to a digital entrepreneurial ecosystem (DEE): The emergence of a meta-organization in Zhongguancun, China', Information Systems Journal, 28, pp. 1158 - 1175,
    Journal articles | 2018
    Hallikainen P; Bekkhus R; Pan SL, 2018, 'How OpusCapita used internal RPA capabilities to offer services to clients', MIS Quarterly Executive, 17, pp. 41 - 52
    Journal articles | 2018
    Tim Y; Pan SL; Bahri S; Fauzi A, 2018, 'Digitally enabled affordances for community-driven environmental movement in rural Malaysia', Information Systems Journal, 28, pp. 48 - 75,
    Journal articles | 2017
    Cui M; Pan SL; Newell S; Cui L, 2017, 'Strategy, Resource Orchestration and E-commerce Enabled Social Innovation in Rural China', Journal of Strategic Information Systems, 26, pp. 3 - 21,
    Journal articles | 2017
    Huang JS; Pan SL; Liu J, 2017, 'Boundary permeability and online-offline hybrid organization: A case study of Suning, China', Information and Management, 54, pp. 304 - 316,
    Journal articles | 2017
    Leong C; Pan SL; Zheng X; Hackney R, 2017, 'Managing User Diversity in ES Pre-Implementation Through Discursive Framing: A Spatiotemporal Analysis', IEEE Transactions on Engineering Management, 64, pp. 415 - 427,
    Journal articles | 2017
    Tim Y; Pan SL; Bahri S; Fauzi A, 2017, 'Digitally enabled crime-fighting communities: Harnessing the boundary spanning competence of social media for civic engagement', Information and Management, 54, pp. 177 - 188,
    Journal articles | 2017
    Tim Y; Pan SL; Ractham P; Kaewkitipong L, 2017, 'Digitally enabled disaster response: the emergence of social media as boundary objects in a flooding disaster', Information Systems Journal, 27, pp. 197 - 232,
    Journal articles | 2016
    Du W; Pan SL; Huang J, 2016, 'How a latecomer company used IT to redeploy slack resources', MIS Quarterly Executive, 15, pp. 195 - 213
    Journal articles | 2016
    Goh JCL; Zuo MY; Pan SL, 2016, 'Achieving the delicate balance between risks & outcomes in a large-scale IT project - A case study on BCIA's airport security system', Journal of Information Technology Teaching Cases, 6, pp. 36 - 44,
    Journal articles | 2016
    Leong C; Pan SL; Newell S; Cui L, 2016, 'The emergence of self-organizing e-commerce ecosystems in remote villages of China: A tale of digital empowerment for rural development', MIS Quarterly: Management Information Systems, 40, pp. 475 - 484,
    Journal articles | 2016
    Tan FT; Tan B; Pan S, 2016, 'Developing a Leading Digital Multi-Sided Platform: Examining IT Affordances and Competitive Actions in Alibaba.com', Communications of the Association for Information Systems, 38, pp. 738 - 760,
    Journal articles | 2015
    Cui M; Pan SL, 2015, 'Developing focal capabilities for e-commerce adoption: A resource orchestration perspective', Information and Management, 52, pp. 200 - 209,
    Journal articles | 2015
    Leong C; Pan SL; Ractham P; Kaewkitipong L, 2015, 'ICT-Enabled Community Empowerment in Crisis Response: Social Media in Thailand Flooding 2011', Journal of the Association for Information Systems, 16, pp. 174 - 212,
    Journal articles | 2015
    Pan G; Pan SL; Lim C-Y, 2015, 'Examining how firms leverage IT to achieve firm productivity: RBV and dynamic capabilities perspectives', Information and Management, 52, pp. 401 - 412,
    Journal articles | 2015
    Tan B; Pan SL; Lu X; Huang L, 2015, 'The role of IS capabilities in the development of multi-sided platforms: The digital ecosystem strategy of alibaba.com', Journal of the Association for Information Systems, 16, pp. 248 - 280
    Journal articles | 2015
    Tan B; Pan SL; Zuo M, 2015, 'Harnessing collective IT resources for sustainability: Insights from the green leadership strategy of China mobile', Journal of the Association for Information Science and Technology, 66, pp. 818 - 838,
    Journal articles | 2014
    Chen JE; Pan SL; Ouyang TH, 2014, 'Routine reconfiguration in traditional companies' e-commerce strategy implementation: A trajectory perspective', Information and Management, 51, pp. 270 - 282,
    Journal articles | 2014
    Huang J; Newell S; Huang J; Pan SL, 2014, 'Site-shifting as the source of ambidexterity: Empirical insights from the field of ticketing', The Journal of Strategic Information Systems, 23, pp. 29 - 44,
    Journal articles | 2014
    Huang PY; Pan SL; Ouyang TH, 2014, 'Developing information processing capability for operational agility: Implications from a Chinese manufacturer', European Journal of Information Systems, 23, pp. 462 - 480,
    Journal articles | 2014
    Sitoh K; Pan SL; Yu C-Y, 2014, 'Erratum to “Business Model and Tactical Choices in IT-enabled Product Creation: Interplay of Effectuation and Causation Processes” [May 14 213-224]', IEEE Transactions on Engineering Management, 61, pp. 557 - 557,
    Journal articles | 2014
    Tan FTC; Pan SL; Zuo M, 2014, 'The role of organisational interdependencies and asset orchestration in business integration: A case study of M.com', International Journal of Information Management, 34, pp. 780 - 784,
    Journal articles | 2014
    Wang Z; Pan SL; Ouyang TH; Chou T-C, 2014, 'Achieving IT-Enabled Enterprise Agility in China: An IT Organizational Identity Perspective', IEEE Transactions on Engineering Management, 61, pp. 182 - 195,
    Journal articles | 2014
    pan S, 2014, 'Erratum: Business model and tactical choices in it-enabled product creation: Interplay of effectuation and causation processes (IEEE Transactions on Engineering Management (2014) 61:2 (213-224))', IEEE Transactions on Engineering Management, 61, pp. 557 - 557,
    Journal articles | 2013
    Chen J; Ouyang TH; Pan SL, 2013, 'The role of feedback in changing organizational routine: A case study of Haier, China', International Journal of Information Management, 33, pp. 971 - 974,
    Journal articles | 2013
    Du W; Pan SL, 2013, 'Boundary Spanning by Design: Toward Aligning Boundary-Spanning Capacity and Strategy in IT Outsourcing', IEEE Transactions on Engineering Management, 60, pp. 59 - 76,
    Journal articles | 2013
    Du WD; Pan SL; Zuo M, 2013, 'How to balance sustainability and profitability in technology organizations: An ambidextrous perspective', IEEE Transactions on Engineering Management, 60, pp. 366 - 385,
    Journal articles | 2013
    Goh JC-L; Pan SL; Zuo M, 2013, 'Developing the Agile IS Development Practices in Large-Scale IT Projects: The Trust-Mediated Organizational Controls and IT Project Team Capabilities Perspectives', Journal of the Association for Information Systems, 14, pp. 722 - 756,
    Journal articles | 2013
    Pan SL; Xu CY, 2013, 'Introduction', Information and Management, 50, pp. 607 - 608,
    Journal articles | 2013
    Ravishankar MN; Pan SL; Myers MD, 2013, 'Information technology offshoring in India: A postcolonial perspective', European Journal of Information Systems, 22, pp. 387 - 402,
    Journal articles | 2013
    Ravishankar MN; Pan SL, 2013, 'Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center', International Journal of Information Management, 33, pp. 147 - 159,
    Journal articles | 2012
    Huang PY; Ouyang TH; Pan SL; Chou TC, 2012, 'The role of IT in achieving operational agility: A case study of Haier, China', International Journal of Information Management, 32, pp. 294 - 298,
    Journal articles | 2012
    Lim ETK; Tan CW; Cyr D; Pan SL; Xiao B, 2012, 'Advancing public trust relationships in electronic government: The Singapore E-Filing journey', Information Systems Research, 23, pp. 1110 - 1130,
    Journal articles | 2012
    Pan SL; Pan G; Leidner DE, 2012, 'Crisis Response Information Networks', Journal of the Association for Information Systems, 13, pp. 31 - 56
    Journal articles | 2012
    Ramchand A; Pan SL, 2012, 'The co-evolution of communities of practice and knowledge management in organizations', Data Base for Advances in Information Systems, 43, pp. 8 - 23,
    Journal articles | 2012
    Teoh SY; Pan SL; Ramchand AM, 2012, 'Resource management activities in healthcare information systems: A process perspective', Information Systems Frontiers, 14, pp. 585 - 600,
    Journal articles | 2012
    Teoh SY; Wickramasinghe N; Pan SL, 2012, 'A bricolage perspective on healthcare information systems design: An improvisation model', Data Base for Advances in Information Systems, 43, pp. 47 - 61,
    Journal articles | 2011
    Chan CML; Hackney R; Pan SL; Chou TC, 2011, 'Managing e-Government system implementation: A resource enactment perspective', European Journal of Information Systems, 20, pp. 529 - 541,
    Journal articles | 2011
    Pan G; Pan SL, 2011, 'Transition to IS project de-escalation: An exploration into management executives influence behaviors', IEEE Transactions on Engineering Management, 58, pp. 109 - 123,
    Journal articles | 2011
    Pan SL; Tan B, 2011, 'Demystifying case research: A structured-pragmatic-situational (SPS) approach to conducting case studies', Information and Organization, 21, pp. 161 - 176,
    Journal articles | 2011
    Ravishankar MN; Pan SL; Leidner DE, 2011, 'Examining the strategic alignment and implementation success of a KMS: A subculture-based multilevel analysis', Information Systems Research, 22, pp. 39 - 59,
    Journal articles | 2010
    Tan BCC; Pan SL; Hackney R, 2010, 'The strategic implications of web technologies: A process model of how web technologies enhance organizational performance', IEEE Transactions on Engineering Management, 57, pp. 181 - 197,
    Journal articles | 2009
    Chen AJ; Pan SL; Zhang J; Huang WW; Zhu S, 2009, 'Managing e-government implementation in China: A process perspective', Information and Management, 46, pp. 203 - 212,
    Journal articles | 2009
    Leidner DE; Pan G; Pan SL, 2009, 'The role of IT in crisis response: Lessons from the SARS and Asian Tsunami disasters', Journal of Strategic Information Systems, 18, pp. 80 - 99,
    Journal articles | 2009
    Pan G; Pan SL; Newman M, 2009, 'Managing information technology project escalation and de-escalation: An approach-avoidance perspective', IEEE Transactions on Engineering Management, 56, pp. 76 - 94,
    Journal articles | 2009
    Yen Teoh S; Pan SL, 2009, 'Customer-centric relationship management system development: A generative knowledge integration perspective', Journal of Systems and Information Technology, 11, pp. 4 - 23,
    Journal articles | 2008
    Chan CML; Lau YM; Pan SL, 2008, 'E-government implementation: A macro analysis of Singapore's e-government initiatives', Government Information Quarterly, 25, pp. 239 - 255,
    Journal articles | 2008
    Chan CML; Pan SL, 2008, 'User engagement in e-government systems implementation: A comparative case study of two Singaporean e-government initiatives', Journal of Strategic Information Systems, 17, pp. 124 - 139,
    Journal articles | 2008
    Chua AL; Pan SL, 2008, 'Knowledge transfer and organizational learning in IS offshore sourcing', Omega, 36, pp. 267 - 281,
    Journal articles | 2008
    Pan G; Hackney R; Pan SL, 2008, 'Information Systems implementation failure: Insights from prism', International Journal of Information Management, 28, pp. 259 - 269,
    Journal articles | 2008
    Pan SL; Pan G; Devadoss PR, 2008, 'Managing emerging technology and organizational transformation: An acculturative analysis', Information and Management, 45, pp. 153 - 163,
    Journal articles | 2008
    Ravishankar MN; Pan SL, 2008, 'The influence of organizational identification on organizational knowledge management (KM)', Omega, 36, pp. 221 - 234,
    Journal articles | 2008
    Teoh SY; Pan SL, 2008, 'Understanding the influences of social integration in enterprise systems use', Journal of Enterprise Information Management, 21, pp. 493 - 511,
    Journal articles | 2007
    Bhandar M; Pan SL; Tan BCY, 2007, 'Towards understanding the roles of social capital in knowledge integration: A case study of a collaborative information systems project', Journal of the American Society for Information Science and Technology, 58, pp. 263 - 274,
    Journal articles | 2007
    Devadoss P; Pan SL, 2007, 'Enterprise Systems Use: Towards a Structurational Analysis of Enterprise Systems Induced Organizational Transformation', Communications of the Association for Information Systems, 19, pp. 352 - 385,
    Journal articles | 2007
    Kim HJ; Pan G; Pan SL, 2007, 'Managing IT-enabled transformation in the public sector: A case study on e-government in South Korea', Government Information Quarterly, 24, pp. 338 - 352,
    Journal articles | 2007
    Lim ETK; Tan C-W; Pan S-L, 2007, 'E-Government Implementation', International Journal of Electronic Government Research, 3, pp. 1 - 28,
    Journal articles | 2007
    Lim ETK; Tan CW; Pan SL, 2007, 'E-Government Implementation: Balancing Collaboration and Control in Stakeholder Management', International Journal of Electronic Government Research, 3, pp. 1 - 28,
    Journal articles | 2007
    Luthra P; Pan SL, 2007, 'Knowledge Management Project Challenges: An Institutional Perspective', Journal of Asian Business, 22, pp. 235 - 248,
    Journal articles | 2007
    Oshri I; Newell S; Pan SL, 2007, 'Implementing component reuse strategy in complex products environments', Communications of the ACM, 50, pp. 63 - 67,
    Journal articles | 2007
    Pan G; Pan SL; Newman M, 2007, 'Information systems project post-mortems: Insights from an attribution perspective', Journal of the American Society for Information Science and Technology, 58, pp. 2255 - 2268,
    Journal articles | 2007
    Pan SL; Newell S; Huang J; Galliers RD, 2007, 'Overcoming knowledge management challenges during ERP implementation: The need to integrate and share different types of knowledge', Journal of the American Society for Information Science and Technology, 58, pp. 404 - 419,
    Journal articles | 2007
    Pan SL; Pan G; Chen AJW; Hsieh MH, 2007, 'The dynamics of implementing and managing modularity of organizational routines during capability development: Insights from a process model', IEEE Transactions on Engineering Management, 54, pp. 800 - 813,
    Journal articles | 2007
    Pan SL; Tan BCC; Huang J; Poulsen B, 2007, 'The Development Paths of Non-Strategic Capabilities', European Management Journal, 25, pp. 344 - 358,
    Journal articles | 2007
    Tan C-W; Pan SL; Lim ETK, 2007, 'Managing Stakeholder Interests in E-Government Implementation: Lessons Learned from a Singapore E-Government Project', International Journal of Electronic Government Research, 3, pp. 61 - 84,
    Journal articles | 2006
    Chou TC; Chen JR; Pan SL, 2006, 'The impacts of social capital on information technology outsourcing decisions: A case study of a Taiwanese high-tech firm', International Journal of Information Management, 26, pp. 249 - 256,
    Journal articles | 2006
    Kim HW; Pan SL, 2006, 'Towards a process model of information systems implementation: The case of Customer Relationship Management (CRM)', Data Base for Advances in Information Systems, 37, pp. 59 - 76,
    Journal articles | 2006
    Oshri I; Pan SL; Newell S, 2006, 'Managing Trade-offs and Tensions between Knowledge Management Initiatives and Expertise Development Practices', Management Learning, 37, pp. 63 - 82,
    Journal articles | 2006
    Pan G; Pan SL; Newman M; Flynn D, 2006, 'Escalation and de-escalation of commitment: A commitment transformation analysis of an e-government project', Information Systems Journal, 16, pp. 3 - 21,
    Journal articles | 2006
    Pan G; Pan SL, 2006, 'Examining the coalition dynamics affecting IS project abandonment decision-making', Decision Support Systems, 42, pp. 639 - 655,
    Journal articles | 2006
    Pan S; Pan G; Hsieh MH, 2006, 'A dual-level analysis of the capability development process: A case study of TT&T', Journal of the American Society for Information Science and Technology, 57, pp. 1814 - 1829,
    Journal articles | 2006
    Pan SL; Pan G, 2006, 'Customer-Centric IS Application Development: Lessons From a Case of Developing an Online Auction Site', Communications of the Association for Information Systems, 18, pp. 395 - 412,
    Journal articles | 2006
    Pan SL; Pan GSC; Newman M; Flynn D, 2006, 'Escalation and de-escalation of commitment to information systems projects: Insights from a project evaluation model', European Journal of Operational Research, 173, pp. 1139 - 1160,
    Journal articles | 2006
    Pan SL; Tan C-W; Lim ETK, 2006, 'Customer relationship management (CRM) in e-government: a relational perspective', Decision Support Systems, 42, pp. 237 - 250,
    Journal articles | 2006
    Setiono R; Pan SL; Hsieh M-H; Azcarraga A, 2006, 'Knowledge acquisition and revision using neural networks: an application to a cross-national study of brand image perception', Journal of the Operational Research Society, 57, pp. 231 - 240,
    Journal articles | 2006
    Teo TSH; Devadoss P; Pan SL, 2006, 'Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore', Decision Support Systems, 42, pp. 1613 - 1627,
    Journal articles | 2005
    Azcarraga AP; Hsieh M-H; Pan SL; Setiono R, 2005, 'Extracting Salient Dimensions for Automatic SOM Labeling', IEEE Transactions on Systems, Man, and Cybernetics - Part C: Applications and Reviews, 35, pp. 595 - 600,
    Journal articles | 2005
    Devadoss PR; Pan SL; Singh S, 2005, 'Managing knowledge integration in a national health-care crisis: Lessons learned from combating SARS in singapore', IEEE Transactions on Information Technology in Biomedicine, 9, pp. 266 - 275,
    Journal articles | 2005
    Lim ETK; Pan SL; Tan CW, 2005, 'Managing user acceptance towards enterprise resource planning (ERP) systems - Understanding the dissonance between user expectations and managerial policies', European Journal of Information Systems, 14, pp. 135 - 139,
    Journal articles | 2005
    Oshri I; Pan SL; Newell S, 2005, 'Trade-offs between knowledge exploitation and exploration activities', Knowledge Management Research and Practice, 3, pp. 10 - 23,
    Journal articles | 2005
    Pan S; Pan SL; Pan G; Devadoss PR, 2005, 'E-Government Capabilities and Crisis Management: Lessons from Combating SARS in Singapore', MIS Quarterly Executive, 4, pp. 385 - 397,
    Journal articles | 2005
    Pan SL; Tan CW, 2005, 'The roles of enterprise systems in e-initiative implementation: A case study of PowerCo', International Journal of Information Management, 25, pp. 241 - 251,
    Journal articles | 2005
    Pan SL, 2005, 'Customer Perspective of CRM Systems: A Focus Group Study', International Journal of Enterprise Information Systems, 1, pp. 65 - 88,
    Journal articles | 2005
    Setiono R; Pan SL; Hsieh M-H; Azcarraga A, 2005, 'Automatic knowledge extraction from survey data: learning M-of-N constructs using a hybrid approach', Journal of the Operational Research Society, 56, pp. 3 - 14,
    Journal articles | 2005
    Setiono R; Pan SL; Hsieh M-H; Azcarraga AP, 2005, 'Separating Core and Noncore Knowledge: An Application of Neural Network Rule Extraction to a Cross-National Study of Brand Image Perception', IEEE Transactions on Systems, Man, and Cybernetics - Part C: Applications and Reviews, 35, pp. 465 - 475,
    Journal articles | 2005
    Setiono R; Pan SL; Hsieh MH; Azcarraga AP, 2005, 'Separating core and noncore knowledge: An application of neural network rule extraction to a cross-national study of brand image perception', IEEE TRANSACTIONS ON SYSTEMS MAN AND CYBERNETICS PART C-APPLICATIONS AND REVIEWS, 35, pp. 465 - 475,
    Journal articles | 2005
    Tan CW; Pan SL; Lim ETK; Chan CML, 2005, 'Managing knowledge conflicts in an interorganizational project: A case study of the infocomm development authority of Singapore', Journal of the American Society for Information Science and Technology, 56, pp. 1187 - 1199,
    Journal articles | 2005
    Tan CW; Pan SL; Lim ETK, 2005, 'Managing stakeholder interests in e-government implementation: Lessons learned from a Singapore e-government project', Journal of Global Information Management, 13, pp. 31 - 53,
    Journal articles | 2004
    Devadoss PR; Pan SL, 2004, 'Leveraging eGovernment Infastructure for Crisis Management: Lessons from Managing SARS Outbreak in Singapore', Journal of Information Technology Theory and Application (JITTA), 6, pp. 25 - 40,
    Journal articles | 2004
    Hsieh M-H; Pan SL; Setiono R, 2004, 'Product-, Corporate-, and Country-Image Dimensions and Purchase Behavior: A Multicountry Analysis', Journal of the Academy of Marketing Science, 32, pp. 251 - 270,
    Journal articles | 2004
    Mayasandra N RS; Pan SL, 2004, 'Knowledge management initiatives in a global IT outsourcing company: A case study of infosys technologies', Journal of Information and Knowledge Management, 3, pp. 81 - 96,
    Journal articles | 2004
    Pan GSC; Pan SL; Flynn D, 2004, 'De-escalation of commitment to information systems projects: A process perspective', Journal of Strategic Information Systems, 13, pp. 247 - 270,
    Journal articles | 2003
    Devadoss PR; Pan SL; Huang JC, 2003, 'Structurational analysis of e-government initiatives: A case study of SCO', Decision Support Systems, 34, pp. 253 - 269,
    Journal articles | 2003
    Huang JC; Newell S; Galliers RD; Pan SL, 2003, 'Dangerous liaisons? Component-based development and organizational subcultures', IEEE Transactions on Engineering Management, 50, pp. 89 - 99,
    Journal articles | 2003
    Newell S; Huang JC; Galliers RD; Pan SL, 2003, 'Implementing enterprise resource planning and knowledge management systems in tandem: Fostering efficiency and innovation complementarity', Information and Organization, 13, pp. 25 - 52,
    Journal articles | 2003
    Pan SL; Lee JN, 2003, 'Using e-CRM for a unified view of the customer', Communications of the ACM, 46, pp. 95 - 99,
    Journal articles | 2003
    Pan SL; Leidner DE, 2003, 'Bridging communities of practice with information technology in pursuit of global knowledge sharing', Journal of Strategic Information Systems, 12, pp. 71 - 88,
    Journal articles | 2003
    Tan CW; Pan SL, 2003, 'Managing e-transformation in the public sector: An e-government study of the inland revenue authority of Singapore (IRAS)', European Journal of Information Systems, 12, pp. 269 - 281,
    Journal articles | 2001
    Huang JC; Newell S; Pan S-L, 2001, 'The process of global knowledge integration: A case study of a multinational investment bank's Y2K program', European Journal of Information Systems, 10, pp. 161 - 174,
    Journal articles | 2001
    Huang JC; Newell S; Pan SL; Poulson B, 2001, 'ERP Systems Implementation: a Knowledge-focused Perspective', Journal of Decision Systems, 10, pp. 99 - 117,
    Journal articles | 2001
    Kubo I; Saka A; Pan SL, 2001, 'Behind the scenes of knowledge sharing in a Japanese bank', Human Resource Development International, 4, pp. 465 - 485,
    Journal articles | 2001
    Newell S; Pan SL; Galliers RD; Huang JC, 2001, 'The Myth of the Boundaryless Organization', Communications of the ACM, 44, pp. 74 - 76,
    Journal articles | 2001
    Newell S; Pan SL; Galliers RD; Huang JC, 2001, 'The myth of the boundaryless organization: Technology does not make cultural and business boundaries disappear simply because it exists', Communications of the ACM, 44, pp. 74 - 76,
    Journal articles | 2001
    Pan SL; Hsieh MH; Chen H, 2001, 'Knowledge sharing through intranet-based learning: A case study of an online learning center', Journal of Organizational Computing and Electronic Commerce, 11, pp. 179 - 195,
    Journal articles | 1999
    Pan SL; Scarbrough H, 1999, 'Knowledge management in practice: An exploratory case study', Technology Analysis and Strategic Management, 11, pp. 359 - 374,
    Journal articles | 1998
    Pan SL; Scarbrough H, 1998, 'A Socio-Technical View of Knowledge Sharing at Buckman Laboratories', Journal of Knowledge Management, 2, pp. 55 - 66,
  • Conference Papers | 2024
    To A; Pham HQV; Nguyen QH; Davis JG; O'Sullivan B; Pan SL; Nguyen HD, 2024, 'Carbon Stock Estimation at Scale from Aerial and Satellite Imagery', in Proceedings - 2024 IEEE Conference on Artificial Intelligence, CAI 2024, pp. 292 - 299,
    Conference Papers | 2023
    Hoblos N; Mysore Seshadrinath S; Pan SL, 2023, 'Smart City Digital Transformation Across Organisational Boundaries: A Resource Orchestration perspective', in ICIS 2023 Proceedings, Hyderabad, presented at International Conference on Information Systems, Hyderabad, 10 December 2023 - 13 December 2023,
    Conference Papers | 2023
    Li A; Thomas MA; Li Y; Pan S; Tim Y, 2023, 'Affordances-Improvisation-Actualisation for ICT4D: An Implementation Study in Papua New Guinea Hospitals', in Proceedings of the Australasian Conference on Information Systems, ACIS2023, Association for Information Systems, Wellington, New Zealand, presented at Australasian Conference on Information Systems, ACIS2023, Wellington, New Zealand, 05 December 2023 - 08 December 2023,
    Conference Papers | 2023
    Li AS; Thomas MA; Li Y; Pan SL; Tim Y, 2023, 'Affordances-Improvisation-Actualisation for ICT4D: An Implementation Study in Papua New Guinea Hospitals Research-in-progress', in Australasian Conference on Information Systems, ACIS 2023
    Conference Papers | 2023
    Wang X; M.S. S; Tim Y; Pan S; Fei J, 2023, 'Designing for Climate Risk Response Readiness System: A Design Science Research Study', in ACIS 2023 PROCEEDINGS, Wellington, presented at Australasian Conference on Information Systems, Wellington, 05 December 2023 - 08 December 2023,
    Conference Papers | 2023
    Wang X; Sandeep MS; Tim Y; Pan SL; Ji F, 2023, 'Designing for Climate Risk Response Readiness System: A Design Science Research Study', in Australasian Conference on Information Systems, ACIS 2023
    Conference Papers | 2023
    Zhang X; Pan S; Tim Y; Wu L; Zhang X, 2023, 'Leveraging IS-based Energy Systems for Energy Poverty Alleviation in Zambia: An Interpretive Case Study', in Proceedings of the 27th Pacific Asia Conference on Information Systems, PACIS 2023, Association for the Information Systems, Nanchang, China, presented at 27th Pacific Asia Conference on Information Systems, PACIS 2023, Nanchang, China, 08 July 2023 - 12 July 2023,
    Conference Papers | 2022
    Oo Tha KK; Pan S; Mysore Seshadrinath S, 2022, 'Mobile Money Affordances: Enabling the Way for Financial Inclusion', in ECIS 2022 Research Papers, Timisoara, Romania, pp. 1530 - 1530, presented at European Conference on Information Systems, Timisoara, Romania, 18 June 2022 - 24 June 2022,
    Conference Papers | 2022
    Zhang X; Pan S; Tim Y; Jiang VZ, 2022, 'Designing a Virtual Reality Video for Disability Inclusion: An Action Design Research', in ICIS 2022 Proceedings, Copenhagen, presented at International Conference on Information Systems (ICIS), Copenhagen, 09 December 2022 - 14 December 2022,
    Conference Papers | 2021
    Haeusler MH; Butler A; Gardner N; Sepasgozar S; Pan S, 2021, 'Wasted... again: Or how to understand waste as a data problem and aiming to address the reduction of waste as a computational challenge', in Projections - Proceedings of the 26th International Conference of the Association for Computer-Aided Architectural Design Research in Asia, CAADRIA 2021, Hong Kong, pp. 371 - 380, presented at CAADRIA 2021, Hong Kong, 29 March 2021
    Conference Papers | 2020
    Dias M; Pan S; Tim Y; Land L, 2020, 'Digital imprinting: The role of history in digital strategising at a predigital organisation', in Proceedings of the 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020, Dubai, UAE, presented at 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020, Dubai, UAE, 20 June 2020 - 24 June 2020,
    Conference Papers | 2019
    Dias M; Pan S; Tim Y, 2019, 'Knowledge Embodiment of Human and Machine Interactions: Robotic Process Automation at the Finland Government', in Proceedings of the 27th European Conference on Information Systems (ECIS2019), Association for Information Systems (AIS), Stockholm and Uppsala, Sweden, pp. 11 - 11, presented at The 27th European Conference on Information Systems (ECIS 2019), Stockholm and Uppsala, Sweden, 08 June 2019 - 14 June 2019,
    Conference Papers | 2018
    Tim Y; Pan SL; Cui L, 2018, 'Alibaba’s Digital Enablement Strategies in Rural China', in ICIS 2017: Transforming Society with Digital Innovation
    Conference Papers | 2018
    Tim Y; Pan SL; Cui L, 2018, 'Alibaba’s Digital Enablement Strategies in Rural China', in ICIS 2017: Transforming Society with Digital Innovation
    Conference Papers | 2018
    Tim Y; Pan SL; Ouyang T, 2018, 'Museum in the Age of Digital Transformation', in Proceedings of the 22nd Pacific Asia Conference on Information Systems (PACIS 2018), Association for Information Systems (AIS), Yokohama, Japan, presented at The 22nd Pacific Asia Conference on Information Systems (PACIS 2018), Yokohama, Japan, 26 June 2018 - 28 June 2018,
    Conference Papers | 2017
    Oo Tha K; Pan SL; Mysore Seshadrinath S, 2017, 'Exploring Social Media Affordances in Natural Disaster: Case Study of 2015 Myanmar Flood', in Proceedings of the 28th Australasian Conference on Information Systems (ACIS 2017), Hobart, Tasmania, Australia, presented at The 28th Australasian Conference on Information Systems (ACIS 2017), Hobart, Tasmania, Australia, 04 December 2017 - 06 December 2017,
    Conference Papers | 2017
    Tim Y; Pan SL; Cui L, 2017, 'Alibaba’s Digital Enablement Strategies in Rural China', in Proceedings of the 38th International Conference on Information Systems (ICIS2017), Association for Information Systems, Seoul, South Korea, presented at The 38th International Conference on Information Systems (ICIS2017), Seoul, South Korea, 10 December 2017 - 13 December 2017,
    Conference Papers | 2017
    Yue L; Pan SL; Tan B, 2017, 'The Social Implications of Information Systems: Case Studies of Digitally-Enabled Social Innovation', in Proceedings of the 21st Pacific Asia Conference on Information Systems (PACIS 2017), Association for Information Systems, Langkawi, Malaysia, presented at The 21st Pacific Asia Conference on Information Systems (PACIS 2017), Langkawi, Malaysia, 16 July 2017 - 20 July 2017,
    Conference Papers | 2016
    Gurumurty S; Pan SL; Bahri S; Khan AFA, 2016, 'Examining the role of social media for social development: Lessons from Malaysian soup kitchens', in Proceedings of the 49th Hawaii International Conference on System Sciences (HICSS 2016), Kauai, HI, USA, pp. 5106 - 5115, presented at The 49th Hawaii International Conference on System Sciences (HICSS 2016), Kauai, HI, USA, 05 January 2016 - 08 January 2016,
    Conference Papers | 2016
    Leong CL; Pan S; Zhu K; Cui L, 2016, 'Digitally Enabled Grassroots Enterpreneurship for Rural Development', in Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, presented at The 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, 27 June 2016 - 01 July 2016
    Conference Papers | 2016
    Leong CL; Pan SL, 2016, 'Digital Entrepreneurship of Born Digital and Grown Digital Firms: Comparing the Effectuation Process of Yihaodian and Suning', in Proceedings of the 37th International Conference on Information Systems (ICIS 2016), Dublin, presented at The 37th International Conference on Information Systems (ICIS 2016), Dublin, 11 November 2016 - 14 December 2016,
    Conference Papers | 2016
    Pan SL; Du W, 2016, 'The Development of Transformation Ambidexterity: A Comparative Study of Four Leading IT Organizations', in Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, presented at The 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, 27 June 2016 - 01 July 2016
    Conference Papers | 2016
    Tan FT; Pan SL; Cui LL, 2016, 'IT-Enabled Social Innovation in China’s Taobao Villages: The Role of Netrepreneurs', in Proceedings of the 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland, presented at The 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland, 10 December 2016 - 14 December 2016,
    Conference Papers | 2016
    Tan FT; Pan SL; Liu JY, 2016, 'Towards a Self-Organizing Digital Business Ecosystem: Examining IT-Enabled Boundary Spanning Practice of China’s LeEco', in Proceedings of the 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland, presented at The 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland, 10 December 2016 - 14 December 2016,
    Conference Papers | 2015
    Du W; Pan SL; Liu S, 2015, 'A Process Model of Effective Improvisation: Lessons from Tencent’s Product Development', in Proceedings of the 19th Pacific Asia Conference on Information Systems (PACIS 2015), Singapore, presented at The 19th Pacific Asia Conference on Information Systems (PACIS 2015), Singapore, 05 July 2015 - 09 July 2015,
    Conference Papers | 2015
    Leong C; Pan SL; Bahri S; Khan AFA, 2015, 'Digital Enablement: Social Media in Empowering the Grassroot Environmental Movement of Malaysia', in Digital mobilization ; ICT-empowered grassroot movement ; environmental movement ; digital enablement ; case study (eds.), Proceedings of the 36th International Conference on Information Systems (ICIS 2015), Association for Information Systems, Fort Worth, Texas, USA, presented at The 36th International Conference on Information Systems (ICIS 2015), Fort Worth, Texas, USA, 13 December 2015 - 16 December 2015,
    Conference Papers | 2015
    Leong C; Pan SL; Bahri S; Khan AFA, 2015, 'Digital enablement: Social media in empowering the grassroot environmental movement of Malaysia', in 2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015
    Conference Papers | 2015
    Leong C; Pan SL; Bahri S; Khan AFA, 2015, 'Digital enablement: Social media in empowering the grassroot environmental movement of Malaysia', in 2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015
    Conference Papers | 2015
    Yue L; Pan SL; Tan B; Cui L, 2015, 'Digitally Enabled Social Innovation: A Case Study of Community Empowerment in Rural China', in Proceedings of the 36th International Conference on Information Systems (ICIS 2015), Association for Information Systems, Fort Worth, USA, presented at The 36th International Conference on Information Systems (ICIS 2015), Fort Worth, USA, 12 December 2015 - 16 December 2015,
    Conference Papers | 2015
    Yue L; Pan SL; Tan B; Cui L, 2015, 'Digitally enabled social innovation: A case study of community empowerment in rural China', in 2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015
    Conference Papers | 2015
    Yue L; Pan SL; Tan B; Cui L, 2015, 'Digitally enabled social innovation: A case study of community empowerment in rural China', in 2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015
    Conference Papers | 2014
    Chong T; Leong C; Pan SL; Bahri S; Khan AFA, 2014, 'Use of Social Media in Disaster Relief during the Kuantan (Malaysia) Flood', in Proceedings of the 35th International Conference on Information Systems (ICIS 2014), Association for Information Systems, Auckland, New Zealand, presented at The 35th International Conference on Information Systems (ICIS 2014), Auckland, New Zealand, 14 December 2014 - 17 December 2014
    Conference Papers | 2014
    Chong T; Leong C; Pan SL; Bahri S; Khan AFA, 2014, 'Use of social media in disaster relief during the Kuantan (Malaysia) flood', in 35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014
    Conference Papers | 2014
    Du W; Pan SL; Huang J, 2014, 'Leveraging IT in Slack Resources Redeployment: A Development towards Resource Fluidity', in Proceedings of the 35th International Conference on Information Systems (ICIS 2014), Association for Information Systems, Auckland, New Zealand, presented at The 35th International Conference on Information Systems (ICIS 2014), Auckland, New Zealand, 14 December 2014 - 17 December 2014,
    Conference Papers | 2014
    Li M; Li Z; Pan SL, 2014, 'Spanning Knowledge Boundaries in Offshore Insourcing through Organizational Learning: A Case Study of Bankco', in Proceedings of the 18th Pacific Asia Conference on Information Systems (PACIS 2014), Association for Information Systems, Chengdu, China, presented at The 18th Pacific Asia Conference on Information Systems (PACIS 2014), Chengdu, China, 24 June 2014 - 28 June 2014,
    Conference Papers | 2014
    Mao M; Pan SL; Hackney R; Ractham P; Kaewkitipong L, 2014, 'Constructing the Cultural Repertoire in a Natural Disaster: The Role of Social Media in the Thailand Flood of 2011', in Proceedings of the 25th Australasian Conference on Information Systems (ACIS 2014), Auckland, New Zealand, presented at The 25th Australasian Conference on Information Systems (ACIS 2014), Auckland, New Zealand, 08 December 2014 - 10 December 2014,
    Conference Papers | 2014
    Sitoh MK; Pan SL; Cui L, 2014, 'The Roles of Opportunity Processes in a Social Business Model: Insights from China’s E-Commerce Villages', in Proceedings of the 35th International Conference on Information Systems (ICIS 2014), Association for Information Systems, Auckland, New Zealand, presented at The 35th International Conference on Information Systems (ICIS 2014), Auckland, New Zealand, 14 December 2014 - 17 December 2014,
    Conference Papers | 2014
    Sitoh MK; Pan SL; Cui L, 2014, 'The roles of opportunity processes in a social business model: Insights from China's e-commerce villages', in 35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014
    Conference Papers | 2014
    Tan FT; Pan SL; Cui L, 2014, 'An Information Processing Perspective of Digital Social Innovation: Insights from China’s Taobao Villages', in Proceedings of the 35th International Conference on Information Systems (ICIS 2014), Association for Information Systems, Auckland, New Zealand, presented at The 35th International Conference on Information Systems (ICIS 2014), Auckland, New Zealand, 14 December 2014 - 17 December 2014,
    Conference Papers | 2014
    Tan FTC; Pan SL; Cui L, 2014, 'An information processing perspective of digital social innovation: Insights from China's taobao villages', in 35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014
    Conference Papers | 2014
    Tim Y; Pan SL; Bahri S; Khan AFA, 2014, 'Social Media as Boundary Objects: A Case of Digitalized Civic Engagement in Malaysia', in Proceeding of the 25th Australasian Conference on Information Systems (ACIS 2014), Auckland, New Zealand, presented at The 25th Australasian Conference on Information Systems (ACIS 2014), Auckland, New Zealand, 08 December 2014 - 10 December 2014,
    Conference Papers | 2014
    Wenyu D; Pan SL; Jinsong H, 2014, 'Leveraging IT in slack resources redeployment: A development towards resource fluidity', in 35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014
    Conference Papers | 2013
    Leong C; Pan SL; Huang J, 2013, 'Towards a Two-sided Online platform: The Case of China's Largest Online Ticketing Firm', in Proceedings of the 21st European Conference on Information Systems (ECIS 2013), Utrecht, The Netherlands, presented at The 21st European Conference on Information Systems (ECIS 2013), Utrecht, The Netherlands, 05 June 2013 - 08 June 2013
    Conference Papers | 2013
    Sitoh MK; Pan SL; Zheng X; Chen H, 2013, 'Information system strategy for opportunity discovery and exploitation: Insights from business model transformation', in Proceedings of thee 34th International Conference on Information Systems (ICIS 2013), Association for Information Systems, Milan, Italy, presented at The 34th International Conference on Information Systems (ICIS 2013), Milan, Italy, 15 December 2013 - 18 December 2013
    Conference Papers | 2013
    Tan FTC; Tan B; Pan SL, 2013, 'Interdependencies and Collaborative Action for Platform Leadership: A Comparative Analysis of Two Leading Chinese Multi-Sided Digital Platforms', in Proceedings of the 17th Pacific Asia Conference on Information Systems (PACIS 2013), Association for Information Systems, Jeju Island, South Korea, presented at The 17th Pacific Asia Conference on Information Systems (PACIS 2013), Jeju Island, South Korea, 19 June 2013 - 22 June 2013,
    Conference Papers | 2013
    Tim Y; Yang L; Pan SL; Kaewkitipong L; Ractham P, 2013, 'The emergence of social media as boundary objects in crisis response: A collective action perspective', in International Conference on Information Systems (ICIS 2013): Reshaping Society Through Information Systems Design, pp. 3882 - 3893
    Conference Papers | 2012
    Huang P-Y; Pan SL; Zuo M, 2012, 'Being responsive to your customer: Developing customer agility through information management', in Proceedings of the 33rd International Conference on Information Systems (ICIS 2012), Association for Information Systems, Orlando, Florida, USA, presented at The 33rd International Conference on Information Systems (ICIS 2012), Orlando, Florida, USA, 16 December 2012 - 19 December 2012
    Conference Papers | 2012
    Tan FTC; Pan SL; Zuo M, 2012, 'An examination of interdependencies in a B2C platform in China: The case of M.com', in Proceedings of the 33rd International Conference on Information Systems (ICIS 2012), Association for Information Systems, Orlando, Florida, USA, presented at The 33rd International Conference on Information Systems (ICIS 2012), Orlando, Florida, USA, 16 December 2012 - 19 December 2012
    Conference Papers | 2012
    Yang L; Fu X; Pan SL, 2012, 'Leveraging social capital and absorptive capacity for knowledge integration: A case study of a cross-organization IT project', in Proceedings of the 20th European Conference on Information Systems (ECIS 2012), Barcelona, Spain, presented at The 20th European Conference on Information Systems (ECIS 2012), Barcelona, Spain, 10 June 2012 - 13 June 2012
    Conference Papers | 2011
    Chen J; Wang D; Pan SL, 2011, 'Understanding organizational agility development for government- A process model of resource configuration', in Proceedings of the 15th Pacific Asia Conference on Information Systems (PACIS), Queensland University of Technology, Brisbane, Australia, presented at The 15th Pacific Asia Conference on Information Systems (PACIS), Brisbane, Australia, 07 July 2011 - 11 July 2011
    Conference Papers | 2011
    Huang P-Y; Pan SL; Ouyang TH; Chou T-C, 2011, 'Developing routinized information processing capabilities for operational agility: Insights from China', in Proceedings of the 32nd International Conference on Information Systems (ICIS 2011), Association for Information Systems, Shanghai, China, presented at The 32nd International Conference on Information Systems (ICIS 2011), Shanghai, China, 04 December 2011 - 07 December 2011
    Conference Papers | 2011
    Levina N; Gallivan M; Mao J-Y; Su N; Pan SL, 2011, 'Studying China’s IT Services Industry: Generalizations, Particularities, and the Competitive Outlook', in Proceedings of the 32nd International Conference on Information Systems (ICIS 2011), Association for Information Systems, Shanghai, China, presented at The 32nd International Conference on Information Systems (ICIS 2011), Shanghai, China, 04 December 2011 - 07 December 2011
    Conference Papers | 2011
    Ping JW; Cui T; Pan SL, 2011, 'Strategies of crisis management from contingent perspective', in Proceedings of the The 15th Pacific Asia Conference on Information Systems (PACIS 2011), Queensland University of Technology, Brisbane, Australia, presented at The 15th Pacific Asia Conference on Information Systems (PACIS 2011), Brisbane, Australia, 07 July 2011 - 11 July 2011
    Conference Papers | 2011
    Sha X; Cheng Y; Pan SL; Teoh SY, 2011, 'The implementation success of healthcare information systems: A business-IT alignment perspective', in Tuunainen VK; Rossi M; van Deventer JP (eds.), Proceedings of the 19th European Conference on Information Systems (ECIS 2011), Helsinki, Finland, presented at The 19th European Conference on Information Systems (ECIS 2011), Helsinki, Finland, 09 June 2011 - 11 June 2011
    Conference Papers | 2011
    Tan B; Pan SL; Zuo M, 2011, 'Attaining and enacting green leadership: Insights from the green it initiatives of china mobile', in Proceedings of the 32nd International Conference on Information Systems (ICIS 2011), Association for Information Systems, Shanghai, China, presented at The 32nd International Conference on Information Systems (ICIS 2011), Shanghai, China, 04 December 2011 - 07 December 2011
    Conference Papers | 2011
    Tan FTC; Pan SL; Tan B, 2011, 'The co-creation of service value: The case of a B2B exchange in China', in Seltsikas P; Bunker D; Dawson L; Indulska M (eds.), Proceedings of the 22nd Australasian Conference on Information Systems (ACIS 2011), Sydney, Australia, presented at The 22nd Australasian Conference on Information Systems (ACIS 2011), Sydney, Australia, 29 November 2011 - 01 December 2011
    Conference Papers | 2011
    Wang Z; Pan SL; Chen EJ; Wu Y, 2011, 'Bridging boundaries in offshore outsourcing organizations: A case study of promoting KM system initiatives in Wipro technologies', in Sprague, Jr. RH (ed.), Proceedings of the 44th Hawaii International Conference on System Sciences (HICSS 2011), Koloa, Kauai, Hawaii, presented at The 44th Hawaii International Conference on System Sciences (HICSS 2011), Koloa, Kauai, Hawaii, 04 January 2011 - 07 January 2011,
    Conference Papers | 2011
    Wang Z; Pan SL; Ouyang TH; Chou T-C, 2011, 'Evolving IT organizational identity as a source of IT-enabled enterprise agility in China', in Proceedings of the 32nd International Conference on Information Systems (ICIS 2011), Association for Information Systems, Shanghai, China, presented at The 32nd International Conference on Information Systems (ICIS 2011), Shanghai, China, 04 December 2011 - 07 December 2011
    Conference Papers | 2010
    Du W; Pan SL, 2010, 'Boundary spanning by design: Insights from a vendor perspective', in Proceedings of the 31st International Conference on Information Systems (ICIS 2010), Association for Information Systems, Saint Louis, Missouri, USA, presented at The 31st International Conference on Information Systems (ICIS 2010), Saint Louis, Missouri, USA, 12 December 2010 - 15 December 2010
    Conference Papers | 2010
    Feng Y; Ye H; Pan SL, 2010, 'Delivering knowledge across boundaries: A process model of knowledge delivery in offshoring projects', in Proceedings of the 14th Pacific Asia Conference on Information Systems (PACIS 2010), Taipei, Taiwan, pp. 1504 - 1515, presented at The14th Pacific Asia Conference on Information Systems (PACIS 2010), Taipei, Taiwan, 09 July 2010 - 12 July 2010
    Conference Papers | 2010
    Jenson Goh C-L; Pan SL; Zuo M, 2010, 'Transforming organizational capabilities into agile IT adoption: A case study of beijing international airport', in Proceedings of the 31st International Conference on Information Systems (ICIS 2010), Association for Information Systems, Saint Louis, Missouri, USA, presented at The 31st International Conference on Information Systems (ICIS 2010), Saint Louis, Missouri, USA, 12 December 2010 - 15 December 2010
    Conference Papers | 2010
    Krishnan S; Tan BCC; Pan SL, 2010, 'Process model of customer-centric E-government enabled service transformation: Insights from MINDEF’s portal implementation experience', in IFIP Advances in Information and Communication Technology, pp. 187 - 200
    Conference Papers | 2010
    Tan B; Pan SL; Cha V, 2010, 'Developing a customer-centric, inclusive E-Government: Lessons from the central provident fund board of Singapore', in Proceedings of the 31st International Conference on Information Systems (ICIS 2010), Association for Information Systems, Saint Louis, Missouri, USA, presented at The 31st International Conference on Information Systems (ICIS 2010), Saint Louis, Missouri, USA, 12 December 2010 - 15 December 2010
    Conference Papers | 2010
    Tan B; Pan SL; Chen W; Huang L, 2010, 'Evolutionary sensemaking in enterprise applications implementation: Insights from a state-owned enterprise in China', in Proceedings of the 31st International Conference on Information Systems (ICIS 2010), Association for Information Systems, Saint Louis, Missouri, USA, presented at The 31st International Conference on Information Systems (ICIS 2010), Saint Louis, Missouri, USA, 12 December 2010 - 15 December 2010
    Conference Papers | 2010
    Tan B; Pan SL; Chou T-C; Huang J-Y, 2010, 'Enabling agility through routinized improvisation in it deployment: The case of chang chun petrochemicals', in Proceedings of the 31st International Conference on Information Systems (ICIS 2010), Association for Information Systems, Saint Louis, Missouri, USA, presented at The 31st International Conference on Information Systems (ICIS 2010), Saint Louis, Missouri, USA, 12 December 2010 - 15 December 2010
    Conference Papers | 2009
    Bhandar M; Pan SL; Tan BCY, 2009, 'Knowledge clusters: Dealing with a multilevel phenomenon', in Newell S; Whitley EA; Pouloudi N; Wareham J; Mathiassen L (eds.), Proceedings of the 17th European Conference on Information Systems (ECIS 2009), Verona, Italy, presented at The 17th European Conference on Information Systems (ECIS 2009), Verona, Italy, 08 June 2009 - 10 June 2009
    Conference Papers | 2009
    Tan B; Pan SL; Lu X; Huang L, 2009, 'Leveraging digital business ecosystems for enterprise agility: The tri-logic development strategy of alibaba.com', in Proceedings of the 30th International Conference on Information Systems (ICIS 2009), Association for Information Systems, Phoenix, Arizona, USA, presented at The 30th International Conference on Information Systems (ICIS 2009), Phoenix, Arizona, USA, 15 December 2009 - 18 December 2009
    Conference Papers | 2008
    Tan BCC; Pan SL, 2008, 'Strategic Online Communities: How Online Communities Facilitate Business Strategies to Enhance Organizational Performance', in Proceedings of the 29th International Conference on Information Systems (ICIS 2008), Association for Information Systems, Paris, France, presented at The 29th International Conference on Information Systems (ICIS 2008), Paris, France, 14 December 2008 - 17 December 2008
    Conference Papers | 2008
    Teoh SY; Tng QH; Pan SL, 2008, 'The emergence of dynamic capabilities from a SME-enterprise system upgrade', in Golden W; Acton T; Conboy K; van der Heijden H; Tuunainen VK (eds.), Proceedings of the 16th European Conference on Information Systems (ECIS 2008), Galway, Ireland, presented at The 16th European Conference on Information Systems (ECIS 2008), Galway, Ireland, 09 June 2008 - 11 June 2008
    Conference Papers | 2008
    Tong Y; Xu L; Pan S, 2008, 'Toward understanding the capability cycle of software process improvement: A case study of a software service company', in IFIP Advances in Information and Communication Technology, pp. 379 - 382,
    Conference Papers | 2007
    Sathish S; Pan SL, 2007, 'Managing a feature-function-stakeholder (FFS) FIT process in an enterprise system implementation', in Proceedings of the 28th International Conference on Information Systems (ICIS 2007), Association for Information Systems, Montréal, Québec, Canada, presented at The 28th International Conference on Information Systems (ICIS 2007), Montréal, Québec, Canada, 09 December 2007 - 12 December 2007
    Conference Papers | 2007
    Tan BCC; Pan SL; Hackney RA, 2007, 'The Value of E-Business: How Web Assimilation Leads to Better Organizational Performance', in Proceedings of the 28th International Conference on Information Systems (ICIS 2007), Association for Information Systems, Montréal, Québec, Canada, presented at The 28th International Conference on Information Systems (ICIS 2007), Montréal, Québec, Canada, 09 December 2007 - 12 December 2007
    Conference Papers | 2006
    Chan CML; Pan SL, 2006, 'Resource enactment in e-government systems implementation: A case study on the E-File System in Singapore', in Proceedings of the 27th International Conference on Information Systems (ICIS 2006), Association for Information Systems, Milwaukee, Wisconsin, USA, pp. 483 - 498, presented at The 27th International Conference on Information Systems (ICIS 2006), Milwaukee, Wisconsin, USA, 10 December 2006 - 13 December 2006
    Conference Papers | 2006
    Chang C-C; Shieh C-S; Pan J-S; Liao B-Y; Hong L; Lee H-J, 2006, 'An improved digital watermarking scheme in the domain of vector quantization', in Pan JS; Shi P; Zhao Y (eds.), ICICIC 2006: FIRST INTERNATIONAL CONFERENCE ON INNOVATIVE COMPUTING, INFORMATION AND CONTROL, VOL 3, PROCEEDINGS, IEEE COMPUTER SOC, PEOPLES R CHINA, Beijing, pp. 483 - +, presented at 1st International Conference on Innovative Computing, Information and Control (ICICIC 2006), PEOPLES R CHINA, Beijing, 30 August 2006 - 01 September 2006,
    Conference Papers | 2006
    Chua AL; Pan SL, 2006, 'Knowledge transfer in offshore insourcing', in Proceedings of the 27th International Conference on Information Systems (ICIS 2006), Association for Information Systems, Milwaukee, Wisconsin, USA, pp. 1039 - 1053, presented at The 27th International Conference on Information Systems (ICIS 2006), Milwaukee, Wisconsin, USA, 10 December 2006 - 13 December 2006
    Conference Papers | 2006
    Luthra P; Pan SL, 2006, 'Tug-of-war in KM projects: A strategic renewal perspective', in Rodríguez-Abitia G; Ania B I (ed.), Proceedings of the 20th Americas Conference on Information Systems (AMCIS 2006), Association for Information Systems, Acapulco, Mexico, pp. 3052 - 3061, presented at The 20th Americas Conference on Information Systems (AMCIS 2006), Acapulco, Mexico, 04 August 2006 - 06 August 2006
    Conference Papers | 2006
    Mayasandra R; Pan SL; Myers MD, 2006, 'Viewing information technology outsourcing organizations through a postcolonial lens', in IFIP International Federation for Information Processing, pp. 381 - 396,
    Conference Papers | 2006
    Pan G; Pan SL, 2006, 'Escalation and de-escalation of commitment to information systems projects: Insights from an approach-avoidance process model', in Proceedings of the 27th International Conference on Information Systems (ICIS 2006), Association for Information Systems, Milwaukee, Wisconsin, USA, pp. 19 - 33, presented at The 27th International Conference on Information Systems (ICIS 2006), Milwaukee, Wisconsin, USA, 10 December 2006 - 13 December 2006
    Conference Papers | 2006
    Teoh SY; Pan SL, 2006, 'Process of social integration: The key to making enterprise systems-enabled change', in Ljungberg J; Andersson M (ed.), Proceedings of the 14th European Conference on Information Systems (ECIS 2006), Göteborg, Sweden, presented at The 14th Fourteenth European Conference on Information Systems (ECIS 2006), Göteborg, Sweden, 12 June 2006 - 14 June 2006
    Conference Papers | 2006
    Teoh SY; Pan SL, 2006, 'The use of enterprise systems in a Malaysian company: A social integration perspective', in Proceedings of the 10th Pacific Asian Conference on Information Systems (PACIS 2006), Kuala Lumpur, Malaysia, pp. 697 - 705, presented at The 10th Pacific Asian Conference on Information Systems (PACIS 2006), Kuala Lumpur, Malaysia, 06 July 2006 - 09 July 2006
    Conference Papers | 2006
    Wakefield RL; Leidner DE; Pan SL, 2006, 'The nature and influence of conflict in virtual teams', in Rodríguez-Abitia G; Ania B I (ed.), Proceedings of the 20th Americas Conference on Information Systems (AMCIS 2006), Association for Information Systems, Acapulco, Mexico, pp. 4000 - 4008, presented at The 20th Americas Conference on Information Systems (AMCIS 2006), Acapulco, Mexico, 04 August 2006 - 06 August 2006
    Conference Papers | 2005
    Bhandar M; Pan SL; Tan CYB; Goh P-G, 2005, 'Roles of social capital in collaborative is projects', in Bartmann D; Rajola F; Kallinikos J; Avison DE; Winter R; Ein-Dor P; Becker J; Bodendorf F; Weinhardt C (eds.), Proceedings of the 13th European Conference on Information Systems (ECIS 2005), Regensburg, Germany, presented at The 13th European Conference on Information Systems (ECIS 2005), Regensburg, Germany, 26 May 2005 - 28 May 2005
    Conference Papers | 2005
    Chan CML; Pan SL, 2005, 'Intertwining offline and online channels in multi-channel public service delivery: A case study', in The Academy of Management Annual Meeting Proceedings 2005, Academy of Management, Honolulu, Hawaii, presented at The Academy of Management 2005 Annual Meeting (AOM 2005), Honolulu, Hawaii, 05 August 2005 - 10 August 2005,
    Conference Presentations | 2005
    Lim ETK; Pan SL; Tan C-W, 2005, 'Enterprise Systems Adoption: A Proposed Contingency Perspective', presented at The 65th Annual Meeting of the Academy of Management, Honolulu, Hawaii, 05 August 2005 - 10 August 2005
    Conference Papers | 2005
    Ramchand A; Devadoss PR; Pan SL, 2005, 'The impact of ubiquitous computing technologies on business process change and management: The case of Singapore's National Library Board', in IFIP Advances in Information and Communication Technology, pp. 139 - 152,
    Conference Papers | 2005
    Tan C-W; Pan SL; Lim ETK, 2005, 'Towards the Restoration of Public Trust in Electronic Governments: A Case Study of the E-Filing System in Singapore', in Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS 2005), IEEE, Big Island, Haiwaii, presented at The 38th Annual Hawaii International Conference on System Sciences (HICSS 2005), Big Island, Haiwaii, 03 January 2005 - 06 January 2005,
    Conference Papers | 2004
    Azcarraga A; Hsieh M; Pan SL; Setiono R, 2004, 'Knowledge acquisition and revision via neural networks', in Proceedings of the 2004 IEEE International Conference on Neural Networks (IJCNN 2004), IEEE, Budapest, Hungary, pp. 1365 - 1370, presented at 2004 IEEE International Joint Conference on Neural Networks (IJCNN 2004), Budapest, Hungary, 25 July 2004 - 29 July 2004,
    Conference Papers | 2004
    Devadoss PR; Pan SL, 2004, 'Leveraging E-government Infrastructure for Crisis Management: Lessons from Managing SARS Outbreak in Singapore', in 10th Americas Conference on Information Systems, AMCIS 2004, pp. 2121 - 2129
    Conference Papers | 2004
    Ravi Shankar Mayasandra N; Pan SL, 2004, 'Managing Multiple Identities in Organization-wide KM: A Case Study of Wipro Technologies', in 10th Americas Conference on Information Systems, AMCIS 2004, pp. 2315 - 2321
    Conference Papers | 2004
    Tan C-W; Lim ETK; Pan SL; Chan CML, 2004, 'Enterprise System as an Orchestrator of Dynamic Capability Development: A Case Study of the IRAS and TechCo', in Kaplan B; Truex DPIII; Wastell D; Wood-Harper AT; DeGross JI (eds.), Information Systems Research: Relevant Theory and Informed Practice, Springer US, Manchester, England, UK, pp. 515 - 534, presented at IFIP Working Conference: Relevant Theory and Informed Practice, Manchester, England, UK, 15 June 2004 - 17 June 2004,
    Conference Papers | 2004
    Tan CW; Pan SL; Lim ETK; Chan CML, 2004, 'Conflicts in Knowledge Management: Vistiting the Hidden Partner', in Proceedings of the 12th European Conference on Information Systems (ECIS 2004), Turku, Finland, pp. 1865 - 1876, presented at The 12th European Conference on Information Systems (ECIS 2004), Turku, Finland, 14 June 2004 - 16 June 2004,
    Conference Papers | 2003
    Chan CML; Pan SL; Tan CW, 2003, 'MANAGING STAKEHOLDER RELATIONSHIPS IN AN E-GOVERNMENT PROJECT', in 9th Americas Conference on Information Systems, AMCIS 2003, pp. 783 - 791
    Conference Papers | 2003
    Pan GSC; Pan SL; Chen XX; Flynn D, 2003, 'Implementing global information technology product in a localized context: An exploratory study of ERP system implementation in China', in IFIP Advances in Information and Communication Technology, pp. 185 - 198,
    Conference Papers | 2003
    Tan C-W; Pan SL; Lim ETK, 2003, 'E-governance: towards a strategic convergence of stakeholder interests', in Proceedings of the 11th European Conference on Information Systems (ECIS 2003), Naples, Italy, pp. 1913 - 1929, presented at The 11th European Conference on Information Systems (ECIS 2003), Naples, Italy, 16 June 2003 - 21 June 2003
    Conference Papers | 2002
    Chen XX; Pan SL, 2002, 'ERP in China: Towards a bundling strategy of ERP implementation', in Gan R; Chen Y; Huang W (eds.), PROCEEDINGS OF INTERNATIONAL CONFERENCE ON E-BUSINESS (ICEB2002), BEIJING INST TECHNOLOGY PR, PEOPLES R CHINA, BEIJING, pp. 474 - 479, presented at International Conference on E-Business (ICEB2002), PEOPLES R CHINA, BEIJING, 23 May 2002 - 26 May 2002,
    Conference Papers | 2002
    Kim H-W; Lee G-H; Pan SL, 2002, 'Exploring the Critical Success Factors for Customer Relationship Management and Electronic Customer Relationship Management Systems', in Proceedings of the 23rd International Conference on Information Systems (ICIS 2002), Association for Information Systems, Barcelona, Spain, pp. 885 - 890, presented at The 23rd International Conference on Information Systems (ICIS 2002), Barcelona, Spain, 15 December 2002 - 18 December 2002
    Conference Papers | 2001
    Pan SL; Newell S; Huang J; Cheung A, 2001, 'Knowledge Integration as a Key Problem in an ERP Implementation', in Proceedings of the 22nd International Conference on Information Systems (ICIS 2001), Association for Information Systems, New Orleans, Louisiana, USA, pp. 321 - 327, presented at The 22nd International Conference on Information Systems (ICIS 2001), New Orleans, Louisiana, USA, 16 December 2001 - 19 December 2001
    Conference Papers | 2000
    Menuhin J; Pan SL; Mcgee J, 2000, 'Generating E-capability: The case of HSBC in the UK', in Proceedings of the 2000 IEEE International Conference on Management of Innovation and Technology:, pp. 629 - 633,
    Preprints |
    Pan G; Pan S-L; Lim CY, Examining How Firms Leverage it to Achieve Firm Productivity: RBV and Dynamic Capabilities Perspectives,
    Preprints |
    Pan G; Pan S-L; Lim CY, Managing Fit between Organizational Functionality, Package Features and Stakeholder Needs During Enterprise Accounting Systems Implementation: A Process Analysis,

Research Grants

2024 - 2026 Chief Investigator. DFAT Koneksi Australia - Indonesia Research Collaborative Grants. $350,000

2023-2026. Chief Investigator. ARC Next-Gen Manufacturing ITTC Centre, Australian Research Council (ARC - IC220100030).$ 4,978,958

2023. PI. Bank of China (Dubai Branch). "ESG Development in UAE", Commissioned Report. $30,000

2023. PI. Mahidol University. "ESG Development and Opportunities in Thailand". Commissioned Report. $15,000

2021. PI. Institute of Analytics Professional Australia (IAPA). "Customer-Centric Digital Transformation and Future-Ready Workforce", Commissioned Report. $20,000

2020-2023. PI. GYC. "Sandbox Innovation", Technology Leasing. $100,000

2018. PI. "Future of Retail: Towards Loyalty Analytics Capability Building". Translational Research. $350,000

2019. PI. "Food Innovation Maturity Model". Translational Research, $209,000

2018. PI. "Blockchain Technology Research and Development". Translational Research, $50,000

Association For Information Systems

  • 2022 AIS Fellow

Industry Engagement and Societal Impact Awards

  • 2021 AIS Technology VISION Award,Association For Information Systems (AIS)

  • 2021 Winner, NSW Innovation Districts COVID-19 Challenge (partnership with PeepsRide; Dr Veronica Jiang and Xinyue Zhang)

  • 2020 AIS Impact Award, Association For Information Systems (AIS)

  • 2020 AIS Technology VISION Award,Association For Information Systems (AIS)

Education Awards

  • 2020 AIS COVIDLearning Action Award, Association For Information Systems (AIS)

  • 2019 Innovations that Inspire Award (AACSB)

  • 2009 AnnualTeaching Excellence Award Winner, National University of Singapore

  • 2006 FacultyExcellent Teacher Award Winner, National University of Singapore

  • 2006 AnnualExcellent Teacher Award Winner, National University of Singapore

  • 2004 AnnualExcellent Teacher Award Winner, National University of Singapore

  • 2003 FacultyTeaching Excellence Award Winner, National University of Singapore

Research Awards

  • 2024 AIS SIG Sourcing Best Paper Award. Association For Information Systems (AIS)

  • 2022 AIS SIGGreen Best Journal Paper for 2021. Association For Information Systems (AIS)

  • 2021 SDG Research Impact Award, UNSW Business School

  • 2021 Research Excellence Award, UNSW Business School

  • 2017 BestPractice Track Paper Award in International Conference on Information Systems,Association For Information Systems (AIS)

  • 2016 Nominated Best Paper Award at the International Conference on Information Systems,Association For Information Systems (AIS)

  • 2016 Nominated Best European Research Paper of the Year Award, CIO CIty.com, Netherland

  • 2011 Best Paper Runner-up, International Conference on Information Systems,Association For Information Systems (AIS)

  • 2010 Best Paper Award,Honourable-Mention, J of Strategic IS

  • 2010 Best Paper Award, IEEE Transactions on Engineering Management

  • 2007Best Paper Runner-Up, International Conference on Information Systems

  • 2004Best Paper Runner-Up. Americas Conference on Information Systems,Association For Information Systems

  • 2001Best Theme Runner Up, International Conference on Information Systems (2001),Association For Information Systems

As a phenomenon-based case researcher, Shan has contributed to the Information Systems community by studying and documenting contemporary digitally-enabled phenomena through his substantial fieldwork over the last two decades. He frequently travels to developing Asian economies, studying indigenous perspectives of information systems practices. His empirical work, published in various journal outlets, has documented some of the most valuable digital transformation experiences from Asian businesses, cities, remote villages, and government agencies in its rapid development over the last two decades.

Research Interests: Digital Sustainability; SDG and ESG; Climate Resilience