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Top questions

  • Why should I update my details?

    By keeping your details updated with us we can get the most relevant information to you, ensuring you’ll never miss exclusive offers and opportunities available to you. You’ll stay connected with your UNSW community and get the most out of your alumni experience

    When should I update my details with UNSW?

    You should let UNSW know anytime your contact or personal details change. Examples include surname changes after marriage, address changes after relocating and changes to your preferred email address.

    How can I update my personal details on the alumni database?

    Please complete our update your details form and we will ensure your details are updated on our database.

    I haven’t heard from UNSW in a long time. How can I get back in touch?

    Please complete our update your details form and we will ensure your details are updated on our database.

    I’m having issues using the Update Your Details form. Can I speak to someone for assistance?

    Yes, please email us alumni@unsw.edu.au and we will work with you to update your details.

  • The UNSW Alumni Office can help you with a lost or forgotten Student ID. Please get in touch and we will be able to assist you.

  • How do I order a replacement of my transcript?

    Replacement transcripts can be ordered for a fee via the .

    I would like an update on my order for a replacement transcript.

    Please contact the UNSW Transcripts team via email or contact the Nucleus: Student Hub on 02 9385 8500 and they will be able to assist you.

    How do I order a replacement for my degree certificate (testamur)?

    To order a replacement degree certificate, you must submit an and pay a fee to the UNSW Graduations team.  

    I need help with my application for a replacement degree certificate. Who can I contact?

    Please contact the UNSW Graduations team via email or the Nucleus: Student Hub on 02 9385 8500.

    Is there any way I can expedite my order for a replacement transcript or testamur?

    Yes! Please contact the Nucleus: Student Hub on 02 9385 8500 who will be able to assist.

  • How can I access my UNSW alumni lifelong email address? 

    If you are accessing your lifelong UNSW email address for the first time, you'll need to reset your Microsoft ID password using your UNSW student number (zID) and zPass (the password for your zID). Once you have done this, you'll be able to add your UNSW email address to any email platform. Visit MyIT for instructions.

    I’ve lost access to my UNSW student email address since completing my degree. How can I restore this access?

    Access to your UNSW student email address expires 3 months after your degree has been conferred. You will only retain access if you continue your studies as an enrolled student at UNSW.

  • What is a UNSW Library alumni membership?

    This free membership provides UNSW alumni with on-campus access to a UNSW Sydney Library to borrow items and access computers. The membership expires 3 years from the date of your application. 

    • Students who have graduated or completed their degree program at UNSW or are recipients of honorary degrees are eligible for a UNSW Library alumni membership.

    • Please visit the  to apply for a membership. 

    • To access e-journals off-campus, please login or register for an account via the

    • There are six databases available to UNSW alumni: 

      1. Wiley Journals  
      2. Project Muse  
      3. Sage Journals
      4. JSTOR (open access only - articles cannot be downloaded) 
      5. PUBMED (open access only - articles cannot be downloaded) 
      6. GreenFILE (open access only - articles cannot be downloaded) 

    • Please note that new accounts to access e-journals via the UNSW Alumni Portal, it may take up to 5 working days from the time of your registration to be approved. Once activated, the e-journal databases should appear as hyperlinks after you immediately login to the Alumni Portal.

      If your account has already been approved but you're still having issues, don't hesitate to contact us and we will work with you to restore your access.

    • No. Your UNSW Library alumni membership only gives you access to a UNSW Sydney Library, allowing you to borrow items and access computers onsite.

Other queries

The University considers you a member of the UNSW alumni community if you have completed an undergraduate, postgraduate or doctorate degree in full at either UNSW Sydney or UNSW Canberra. We also consider recipients of honorary degrees from UNSW to be UNSW alumni.

If you can't find what you're looking for, use the contact form below.
Career Discovery Mentoring Program

The Career Discovery Mentoring Program (CDMP) aims to inspire UNSW students by connecting them with established UNSW alumni working across diverse industries and professions worldwide. The program runs three times a year in alignment with the University’s student calendar: Term 1 (March – April), Term 2 (May – July) and Term 3 (Sept – Oct).

Year 10 Gateway Program

The Year 10 program is a component of the UNSW Gateway Admission Pathway Program. It is a one-day, in-person program, designed to support Year 10 students from a variety of socio-educational and low socioeconomic backgrounds. The program does this by connecting students with UNSW alumni who help them explore their strengths, passions and goals.

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Reunions

Our Alumni Experience Team can work with you to plan and deliver your reunion event, providing specialist support for tasks like locating your fellow classmates, sending email communications about the reunion to your cohort on your behalf, suggesting suitable venues on campus and much more.

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