The Nucleus: Student Hub
Not sure where to go for help? We are your first point of contact and will direct you to the right place for support
Need help accepting your offer or enrolling in your first courses over the university shutdown period?
We will have modified opening hoursÌýover theÌýÌýavailable to new students, starting from 5pm on Monday 23 December 2024. While the campus will be closed, you can still phone us during our modified hours. We will be operating limited services dedicated to helping you get started at UNSW.Ìý
The Nucleus: Student Hub will return to our regular hours and services from 10am on Monday 6 January 2025. Our remain open during this time and ourÌý are available should you need them.
Whether it's an enrolment issue or getting a student ID card, we aim to solve your problems in one place.
The Nucleus: Student Hub is here to be your first go-to point for anything that you need throughout your student journey. We specialise in handling student administration, covering enrolment, graduations, official documentation requests and much more. If you're not sure where to go for your enquiry, get in touch and we'll direct you to the right place!
FAQs
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Enrolment is a two-step process at UNSW: course enrolment and class registration, all done through myUNSW. Each term, you will be assigned a class registration appointment to finalise your timetable for the upcoming teaching period.Ìý
To choose which courses to enrol and register in, browse through your to view your options.Ìý
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Tuition for your studies will be shown as payable on your Fee Statement until the for the enrolment. It allows you to make a student contribution to your fees upfront if you would like to reduce the amount that gets deferred to your HECS-HELP.
If you have enough balance to defer to HECS-HELP and don't want to pay your student contributions upfront, your fees will be automatically deferred after the census date of the enrolment and no further action is required from you.ÌýPayments made after the census date will not be applied to your student contribution charges for the current enrolment.
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The release of course content on Moodle is managed by each course convenor. Typically, the Moodle content is made available a week before the commencement of the term. However, it is also common for some course content to be available on Moodle only from the first day of the term.Ìý
If you have recently updated your enrolment, please allow 48 hours for the course to appear on your Moodle. If you still do not have access to these courses and have confirmed that you are correctly registered in the course on myUNSW, contact your course convenors via email to request access.Ìý
View the for each course to find information on your course convenors.Ìý
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If you have pending grades such as LE, WC, WJ or WD, you may have a provisional academic standing. Academic standing will be recalculated on a weekly basis until your withheld results are resolved. However, if your academic standing has still not been recalculated a week after your grades have been updated, contact The Nucleus: Student Hub for support.Ìý
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If you are unable to to sit your exam or submit your assessment by the due date because of circumstances beyond your control, you may be eligible to apply for Special Consideration or Short Extension.Ìý
Short Extension is a new process that allows you to apply for an extended deadline on your assessmentÌýwithout the need for supporting documentation, providing immediate approval during brief, life-disrupting events.Ìý
If you are unable to attend your exam, require more time to complete your assessment, or your course does not offer Short Extension, you may check your eligibility for Special Consideration instead.Ìý
University shutdown period
We're running limited phone services for new students during the below opening hours:
- Tuesday 24 December 2024 | 10am - 1pm
- Monday 30 December 2024 | 10am - 5pm
- Tuesday 31 December 2024 | 10am - 1pm
- Thursday 2 January 2025 | 10am - 5pm
- Friday 3 January 2025 | 10am - 5pm
The Nucleus: Student Hub
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Kensington campus
Address:
Level 2, Main Library (F21)
UNSW Sydney
Kensington NSW 2052
We are located to the right of the main entrance of the Main Library.
Paddington campus
Address (walk-ins only and no ID Card printing):
Ground floor, Paddington Library (Block D)
UNSW Art & Design
Paddington NSW 2021
We are located next to the Paddington Campus Courtyard.ÌýAs an Arts, Design & Architecture student, you have access to 2 locations of The Nucleus: Student Hub to be able to seek support conveniently.
