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Current changes in disability policy, such as the introduction of the National Disability Insurance Scheme (NDIS), entail a move away from substitute decision making for the person with disability to supported decision making by the person themselves, with appropriate safeguard supports to reduce the risk of harm. The NSW Council of Social Service (NCOSS) is undertaking an action research project to develop (1) a practice model of delivering individual safeguard supports for people with disability, and (2) organisational capacity to provide best practice individual safeguarding support to a diverse range of people with disability. SPRC was commissioned to provide research advice, research training and action research practice support to NCOSS staff to undertake the project.