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If you no longer require your UNSW mobile number please complete the form linked below. This will cancel the mobile service number(s) you specify in the form. Any outstanding bills will still need to be paid to close the associated billing account. Once cancelled, your phone number and service cannot be reactivated.

If you would like to keep your current UNSW mobile number for personal use, it can be ported to a personal account in your name by completing the Change of Ownership form below. Please read the terms in the form carefully as you will be responsible for the ongoing monthly cost of the service once the number is ported.

You may wish to apply for an exemption if you fall within the categories and criteria outlined in the Mobile Exemption form below.

If your exemption is approved, you will need to provide proof to UNSW IT to ensure your service with Optus is not cancelled. This can be emailed to mobility@unsw.edu.au, along with your service details. Proof should be in the form of the final approval email you have received regarding your exemption request.

Mobile Phone - If a mobile phone purchase is required (as part of an approved exemption request), the mobile phone purchase must not exceed the cost of one of the following devices in 2021 (This device and model will be updated annually).

• iPhone - iPhone X
  
• Samsung - Galaxy S10

Any mobile phone purchased should be used solely for the purpose of work and should not be used by staff for personal reasons. Staff should hold their own personal phone and service if required.

If departing UNSW – you must restore your mobile device to its factory state and return it as per the existing guidelines. UNSW owned mobile devices cannot be purchased by departing staff. Please select the relevant link below for instructions on how to factory reset your mobile device;

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If remaining at UNSW – you may keep your mobile device provided it will continue to be used predominantly for work purposes. Any incidental private use is allowed. You are required to complete an FBT declaration form to this effect which can be found here (under mobile phone and/or data service approvals). If this form is not completed, or if the handset is not intended predominantly for work purposes, the handset will need to be returned to UNSW. If staff have more than one mobile phone device, any additional devices must also be returned. This does not include iPads which can continue to be used for work purposes. This will be audited to ensure all devices are accounted for via completion of the FBT declaration OR by returning the device.

If you have a UNSW mobile device which will no longer be used predominantly for work purposes the handset will need to be returned to UNSW the week commencing 22 March 2021 to the IT Service Desk - they will not be accepted any earlier. You must restore your device to its factory state before returning; this will remove any data (work and personal) as well as passwords or PIN codes stored on the device. Please select the relevant link below for instructions on how to factory reset your mobile device.

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Did you know Microsoft Teams calling is now available for UNSW staff and can replace your UNSW mobile number to make and receive calls?

To start using Teams on your mobile device, download and install the app from the Apple App Store or Google Play Store and sign-in using your zID@ad.unsw.edu.au credentials. For more information on Teams calling refer to the information below.

If you find that your phone is having trouble joining WiFi (particularly if you've changed your password recently), making your phone 'forget' that network connection and entering your credentials at the prompt can often be an easy fix.

The exact steps vary by OS, these are the instructions for Ìý²¹²Ô»åÌý devices.