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Getting started at UNSW

Kickstart your UNSW journey with everything you need in one place.

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Whether you鈥檙e a new student or staff member, you'll find all the essential information here to kickstart your journey. Students offered admission to UNSW will receive detailed instructions on how to accept their offer.聽聽

For staff, we provide comprehensive onboarding resources to help you integrate smoothly into your new role.聽聽

Your essentials to get started

Connect to Wi-Fi

Enjoy fast, secure Wi-Fi on UNSW campuses via Uniwide and Eduroam, available to staff, students, and alumni.
Your zID & password

Your zID grants access to various services. Learn how to change your password and secure your account.

Multi-Factor Authentication

Multi-Factor Authentication (MFA) is required for all UNSW students, staff, and zID account holders.
Access your Outlook email

UNSW's email services are available to all staff and enrolled students for seamless communication.
Connect to VPN

The UNSW VPN provides a secure network connection over the internet.

Microsoft Office 365

Log in with your zID@ad.unsw.edu.au and zPass to access Office 365 applications.
Adobe Creative Cloud

Adobe Creative Cloud offers apps and services for design, video, web, and photography.
Software for studying

Find support and information on software services available to UNSW students, including installation, troubleshooting and access to various applications.

Software for staff

Find support and information on software services available to UNSW staff, including installation, troubleshooting and access to various applications.

We're here to help

We're here to help with all your tech needs, offering support and services to enhance your learning and work experience.
Need urgent help?
For urgent IT matters call us.

Sydney +61 2 9385 1333 (Mon-Fri 8am-8pm & Sat 11am-3pm) or Canberra +61 2 5114 5678 (Mon-Fri 8am-5pm)

Visit us

Open Hours: Monday - Friday: 8:00 am - 6:00 pm (AEST)

IT walk-in service centres

  • Upper Campus IT Hub -听Room G06, D26 Biological Sciences Building (Next door to XS Cafe)聽()
  • Middle Campus IT Hub -听G008, Ground Floor H13聽 Anita B Lawrence Centre (Formerly the Red Centre Building off University Mall)聽()
  • Paddington Campus聽IT Hub - Ground Floor, Block D, Paddington Campus聽()
  • 91成人版抖音ADFA Campus IT Hub -听Ground Floor, Building 14, 91成人版抖音ADFA Campus ()